Ford Sales - new car after sales survey

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Since buying my Captiva, salesman has rung me twice, Holden emailed me twice...in 6 weeks clocked up 3,100kms..No problems..getting 9.1l/km for the 2.2 diesel. The heated drivers seat is great this cold mornings!! The Hyundai Accent has had its sound system replaced and when it had its 1500kms check, the service manager said "the wheel alignment was out from the factory" my daughter complained of it pulling to the left. All happy with the cars.. Isnt commission based on sales ? not your opinion of salesman tactics ?????