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#1 | ||
N/A all the way
Join Date: Apr 2008
Location: Melbourne
Posts: 3,459
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Just had a guy at work tell me his 09 Focus went in to Ford this morning due to it making some horrible noises. Turns out the bolts securing the gearbox to the engine were all loose. He has been told this is normal wear and tear and not covered by warranty - here is your bill for $140 to fix
Does this sound like normal wear and tear? What happens if damage has been caused due to this, will they say that is his fault? Car has full service history.
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BA GT 5.88 litres of Modular Boss Powered Muscle 300++ RWKW N/A on 98 octane on any dyno, happy or sad, on any day, with any operator you choose - 12.39@115.5 full weight |
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#2 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Posts: 22,909
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13FORD
Tell him to lodge a complaint. |
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#3 | |||
FF.Com.Au Hardcore
Join Date: Sep 2005
Location: Brisbane
Posts: 3,568
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Quote:
it is warranty |
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#4 | ||
FF.Com.Au Hardcore
Join Date: Feb 2010
Location: Sun City, North Australis
Posts: 4,274
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Nope... not normal.
The only reason they would unwind and come loose is because they werent torqued up correctly in the first place. I lost one bolt (bell housing) from my old EL which had 280 000 km and was 13yrs old at the time....
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You've seen it, you've heard it and your still asking questions?? Don't write off the Goose until you see the box going into the hole.... |
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#5 | |||
Performance Inc.
Join Date: Aug 2008
Location: In a cave
Posts: 2,554
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My local ford stealer(kloster fraud) charged me $80 to tighten the clonking steering rack in my FPV same spiel as used on your mate less than 20k on the odo I had to pay to get the car from service dept. a call to 13ford resulted in a cheque for $80 in the post from said stealer if Ford tightened the racks properly in the first place there would be no issue same thing here IMO.
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In The Garage... ![]() FPV Super Pursuit Build no 0080/91 Lotus Exige S/C S240 Kart Hasse Chassis 100J Power Quote:
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#6 | ||
Thailand Specials
Join Date: Aug 2009
Location: Centrefold Lounge
Posts: 49,097
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We had a Falcon making a bumping noise from the tray when I was working at Honda.
It had one bolt holding down the tray to the body very loosely, which had a nut on it near the end of its thread, the rest dissapeared somewhere. |
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#7 | |||
Performance moderator
![]() Join Date: Feb 2005
Location: St Clair..N.S.W
Posts: 14,875
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Quote:
They simply welded the back of them.. So they didn't come loose..
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Real cars are not driven by front wheels,real cars lift them!!... BABYS ARE BOTTLE FED, REAL MEN GET BLOWN. Don't be afraid to try something new. Remember, amateurs built the Ark...Professionals built the Titanic! Dart 330ci block turbo black pearl EBXR8 482 rwkw.. Daily driver GTE FG.. Projects http://www.fordforums.com.au/showthread.php?t=107711 http://www.fordforums.com.au/showthr...8+turbo&page=4 |
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#8 | ||
Fixing Ford's **** ups
Join Date: Feb 2009
Location: In a house
Posts: 4,759
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I'd be going right back to the dealer and asking my money back for the whole car. Geez, if they claim these bolts coming loose are normal wear and tear, imagine the rest of the bolts holding the car together.
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A wheel alignment fixes everything, when it comes to front end issues. This includes any little noises. Please read the manual carefully, as the these manufacturers spent millions of dollars making sure it is perfect.....Now why are there so many problems with my car, when I follow the instructions to the letter?....Answer, majority rules round here Lock me up and throw away the key because I'm a hoon....I got caught doing 59 in a 60 zone |
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#9 | |||
Banned
Join Date: Aug 2011
Posts: 21
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Quote:
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#10 | ||
FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Melb north
Posts: 12,025
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i would have thought at some time in the last 2 years that during servicing someone would have grabed some spanners and checked the nuts and bolts on the motor/transmission,suspension, while sometimes you can put it on the manufacturer, surely someone would have done that? this is something i do religiousely with ever car i own.
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#11 | ||
playing in my big shed
Join Date: Sep 2005
Location: miriam vale , qld
Posts: 3,302
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a mate at work bought a new holden Colarado twin cab 4x4 ute.
his wife took it in for its first service and they tried to charge her $xx for a new fan belt. said it wasnt under warrenty because the car had been driven on a dirt road. they have about one km of good gravel road to their house. anyway he rang the dealer and asked "WTF, its a 4x4. isnt it built to use on dirt roads ? " ---------- "ohhh ...our mistake. seems that belt is covered by warrenty after all." next service they tried the same thing with some other "problem" they found. i dont think he is going back to them again.
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`75 XB FAIRMONT sedan . mushroom beige, injected 351, toploader, 9inch `10 FG XR50 Turbo ute. Nitro blue, 6 sp Auto, Leather trim. `04 BA RTV tray back, Red, V8 auto, `04 BA XR6 Turbo sedan. Blueprint. auto, Leather trim. `03 BA XLS ute . Acid Rush, factory lpg, auto, `48 TEA20 Grey Ferguson, `62 Willys 6-230 , 4x4 light truck `04 Yamaha TTR 250 |
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#12 | |||
Peter Car
Join Date: Dec 2004
Location: geelong
Posts: 23,145
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#13 | |||
Donating Member
![]() Join Date: Aug 2005
Location: St John's Park NSW
Posts: 1,454
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Quote:
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#14 | |||
Performance moderator
![]() Join Date: Feb 2005
Location: St Clair..N.S.W
Posts: 14,875
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Quote:
__________________
Real cars are not driven by front wheels,real cars lift them!!... BABYS ARE BOTTLE FED, REAL MEN GET BLOWN. Don't be afraid to try something new. Remember, amateurs built the Ark...Professionals built the Titanic! Dart 330ci block turbo black pearl EBXR8 482 rwkw.. Daily driver GTE FG.. Projects http://www.fordforums.com.au/showthread.php?t=107711 http://www.fordforums.com.au/showthr...8+turbo&page=4 |
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#15 | |||
460 - cubes torque
Join Date: Dec 2009
Location: South Oz
Posts: 134
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Quote:
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#16 | ||
Performance moderator
![]() Join Date: Feb 2005
Location: St Clair..N.S.W
Posts: 14,875
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The only way I can see them not warranty it..
If they suspect another party has worked on it.. Such as replacing the clutch etc...
__________________
Real cars are not driven by front wheels,real cars lift them!!... BABYS ARE BOTTLE FED, REAL MEN GET BLOWN. Don't be afraid to try something new. Remember, amateurs built the Ark...Professionals built the Titanic! Dart 330ci block turbo black pearl EBXR8 482 rwkw.. Daily driver GTE FG.. Projects http://www.fordforums.com.au/showthread.php?t=107711 http://www.fordforums.com.au/showthr...8+turbo&page=4 |
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#17 | |||
Fixing Ford's **** ups
Join Date: Feb 2009
Location: In a house
Posts: 4,759
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Quote:
Like most dealerships, (not just Ford), they'll try and rape the customers wallet, rather than make a claim. Mainly because most people aren't mechanically minded, so they can put it over them. (No offense towards your intelligence either)
__________________
A wheel alignment fixes everything, when it comes to front end issues. This includes any little noises. Please read the manual carefully, as the these manufacturers spent millions of dollars making sure it is perfect.....Now why are there so many problems with my car, when I follow the instructions to the letter?....Answer, majority rules round here Lock me up and throw away the key because I'm a hoon....I got caught doing 59 in a 60 zone |
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#18 | ||
N/A all the way
Join Date: Apr 2008
Location: Melbourne
Posts: 3,459
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Thanks guys, no other work has been done on it other than servicing (on 36000 k's on it) Have passed the 13FORD on to him. Will let you know what happens
__________________
BA GT 5.88 litres of Modular Boss Powered Muscle 300++ RWKW N/A on 98 octane on any dyno, happy or sad, on any day, with any operator you choose - 12.39@115.5 full weight |
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#19 | |||
FF.Com.Au Hardcore
Join Date: Sep 2005
Location: Brisbane
Posts: 3,568
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Quote:
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#20 | ||
N/A all the way
Join Date: Apr 2008
Location: Melbourne
Posts: 3,459
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I struggle to understand why a service dept would do this. Over the cost of the bolts that were gone plus half an hr to replace and tighten, they have made one person never want to buy a ford again due to pushing Fords version of wear and tear (would a toyota dealer do this?) plus he has told anyone at work who will listen. Just crazy and damaging to the brand
__________________
BA GT 5.88 litres of Modular Boss Powered Muscle 300++ RWKW N/A on 98 octane on any dyno, happy or sad, on any day, with any operator you choose - 12.39@115.5 full weight |
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#21 | |||
N/A all the way
Join Date: Apr 2008
Location: Melbourne
Posts: 3,459
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Quote:
__________________
BA GT 5.88 litres of Modular Boss Powered Muscle 300++ RWKW N/A on 98 octane on any dyno, happy or sad, on any day, with any operator you choose - 12.39@115.5 full weight |
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#22 | |||
FGX XR8
Join Date: Jan 2008
Location: Melbourne
Posts: 702
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It's a lot easier for the dealer to charge the customer and get the money straight away than it is to go through the process of making a claim to ford which would involve providing some sort of proof of the fault.
Having said that $140 to tighten the bellhousing bolts? Were some of them replaced or simply tightened? It's seems extremely excessive that they would charge what is effectively an hours labour (for most dealers) to tighten the bolts. Quote:
Don't be fooled into thinking this is a problem directly related to ford or even car dealerships for that matter. I've seen a fair few workshops (not dealerships) that run a very similar system and if anything goes wrong on any car, the day is basically screwed. It's a system that's basically in place to get as much revenue and as many cars through the door as they can each day at the expense of customer service, it's a shame but it's a reality. |
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#23 | |||
N/A all the way
Join Date: Apr 2008
Location: Melbourne
Posts: 3,459
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Quote:
__________________
BA GT 5.88 litres of Modular Boss Powered Muscle 300++ RWKW N/A on 98 octane on any dyno, happy or sad, on any day, with any operator you choose - 12.39@115.5 full weight |
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#24 | |||
FGX XR8
Join Date: Jan 2008
Location: Melbourne
Posts: 702
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Quote:
I'm in no way saying this is what has happened, i'm simply putting this forward as a possibility as i've seen it happen several times whilst working for another manufcturers dealer. If this is infact the case the service advisor should've advised the customer of the options and the implications of those options and taken it from there. It would also be more profitable for them to charge the customer then it would be to charge ford for warranty repairs. The very least they should be doing is putting a warranty claim in to ford and awaiting their reply. |
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#25 | |||
FF.Com.Au Hardcore
Join Date: Sep 2010
Location: Melbourne
Posts: 935
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Quote:
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#26 | ||||
playing in my big shed
Join Date: Sep 2005
Location: miriam vale , qld
Posts: 3,302
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Quote:
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__________________
`75 XB FAIRMONT sedan . mushroom beige, injected 351, toploader, 9inch `10 FG XR50 Turbo ute. Nitro blue, 6 sp Auto, Leather trim. `04 BA RTV tray back, Red, V8 auto, `04 BA XR6 Turbo sedan. Blueprint. auto, Leather trim. `03 BA XLS ute . Acid Rush, factory lpg, auto, `48 TEA20 Grey Ferguson, `62 Willys 6-230 , 4x4 light truck `04 Yamaha TTR 250 |
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#27 | ||
Blue ~oval~ Blooded!!!
Join Date: Oct 2005
Location: Wondai QLD
Posts: 775
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unless it is a very well stocked/ large dealership i doubt they would have had bellhousing bolts in stock...in a metro area they may have got parts direct shipped from the warehouse... otherwise i'd be suspicous of exactly what bolts they supplied.
may explain the lack of interest in submiting for warranty?
__________________
Give me fuel, give me fire! 50th Anniv G6E Turbo in Sensation Cobalt blue 94 ED XR8 Sprint- resto/ project
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#28 | ||
N/A all the way
Join Date: Apr 2008
Location: Melbourne
Posts: 3,459
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Well he has spoken to 13FORD and got the same answer - wear and tear.
I am embarrassed to be a pusher of Ford products, I cant do it any more with this situation in my mind.
__________________
BA GT 5.88 litres of Modular Boss Powered Muscle 300++ RWKW N/A on 98 octane on any dyno, happy or sad, on any day, with any operator you choose - 12.39@115.5 full weight |
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#29 | |||
Fixing Ford's **** ups
Join Date: Feb 2009
Location: In a house
Posts: 4,759
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Quote:
Makes you wonder if a bearing cap was to come loose, whether they'd claim that as wear and tear. After all it cops more of a hammering than a set of bellhousing bolts. What a joke.
__________________
A wheel alignment fixes everything, when it comes to front end issues. This includes any little noises. Please read the manual carefully, as the these manufacturers spent millions of dollars making sure it is perfect.....Now why are there so many problems with my car, when I follow the instructions to the letter?....Answer, majority rules round here Lock me up and throw away the key because I'm a hoon....I got caught doing 59 in a 60 zone |
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