acceptable wait for customer service

[mik]

how long would you wait , my brother asked me to give him a lift to a bike shop /warehouse which i did, brother showed me the bike he was going to buy he had already spoken to the guy during the week so the deal was done it was going to be a cash sale, 5 or 10 minutes walk in walk out (it should have been), anyway the girl behind the counter was very nice and said a guy should be there in 5 minutes .......no worries my brother replies, 20 minutes goes past she is busy talking to customers our eyes are looking around looking to see if the guy is around, we understand he`s probably flat out, shop girl looks up see`s us still standing there and calls shop bloke you have customers waiting ....yep he says, 30 minutes more goes past shop boy milling around still on mobile phone .........ok thats enough brother says .... he does`nt want my money, we left in disgust on the way home we were discussing the lack of customer service everywere these days , my brother said ah well if i`m gunna get no customer service i might as well get a bike off the net........after about 20 minutes he found one better speced for 100$ cheaper, this sorta stuff seems to happen pretty often these days, in my book nearly an hour waiting to get served is just crap, it reminds me of trying to get service from a bank or a telco on the phone bloody automated crap......anyone else ahve a similar experience?