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The Pub For General Automotive Related Talk |
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#1 | ||
Yeah it's a V8 mate.
Join Date: Aug 2005
Location: Melbourne
Posts: 118
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Hi All,
I can't believe what little respect some service mechanics at Ford dealers have with your pride and joy. I had my Ghia booked in to have the 15000kms service at a local Ford dealer 2 weeks ago. Told them the car was running great with a couple of small things for them to look at. Anyway, a couple of hours later my car is ready. I get home and popped the bonnet open to have a quick look at the engine and to my horror I find that my V8 engine cover had paint missing! ![]() Where it is supposed to be silver is now black. So I went back the next day as I had no time to go back straight after the service and told them the situation. He went and asked the mechanic who worked on the car and, you guessed it, he said it was like that when he started to service it!! (He probably swapped his cover for mine...) Anyway told them that was rubbish since the car is only 11 months old and the cover was perfect till you guys serviced it and they agreed to replace it which they did a couple of days ago. ![]() Oh and I noticed my rear mudflap was loose which I got them to fix at the same time (wasn't like that B4 service.....) Not sure if we can name dealers but this one is in Melbournes north west. A good Ford dealer is hard to find.... Dimi
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2004 BA FAIRMONT GHIA MKII 5.4 V8 IN SHOCKWAVE. 1 of 125 made 2016 LZ FOCUS TREND SEDAN IN CANDY RED |
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#2 | |||
Blueprint of Perfection
Join Date: Mar 2005
Location: AT YOUR LOCAL SERVICE STATION
Posts: 1,414
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Quote:
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HIS 426 RWHP / 1100 NM OF TORQUE 393 CLEVELAND AFD 2V CYLINDER HEADS 1974 XB COUPE NO TRACTION AT EASTERN CREEK HERS BOSS 260 03 XR8 SEDAN COLD AIR INTAKE BY PERFORMER SHAKERS FULL X-FORCE QUAD TIPPED EXHAUST SYSTEM |
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#3 | ||
Yeah it's a V8 mate.
Join Date: Aug 2005
Location: Melbourne
Posts: 118
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I can take my car to my wifes cousin who has his own workshop but when I took it to ford there was a recall on the passengers side airbag cabling which I would not have known if I took it to someone else.
For my next service I will call ford to see if there is any recals and if not I will take it to her cousin. Dimi
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2004 BA FAIRMONT GHIA MKII 5.4 V8 IN SHOCKWAVE. 1 of 125 made 2016 LZ FOCUS TREND SEDAN IN CANDY RED |
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#4 | ||
Regular Member
Join Date: Jan 2005
Location: victoria
Posts: 495
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crikey...... there is a shyte load of posts lately about poor dealer service. I guess with xmas they are rushed to push lots of cars through. (or thats the excuse im going to adopt) however it seems that you can take your car to other places and still keep your warranty.
Where bouts are you located?? I found City Ford in melbourne to be fairly good. |
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#5 | ||
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Join Date: Mar 2005
Posts: 5,954
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dont even start me on this subject mate!
I had a list as long as my arm for things for the pricks to repair, after i signed the contract and left my new car in perefect nic, i popped in the next day to see how a little scratch had been fixed up. I walked around the car and found another 3 scratches and one huge *** dent in the rear door from some dip sh|t backing into it with a towbar. So as you can tell, i wasnt happy and told the bloke that was "taking care" of me that i want that fixed or all hell will break loose. Next day, everything fixed, jumped in to drive home, and what do ya know. A nice new deep scratch on the rear door trim that was about 6 inches long that went over the power window buttons.. ( WTF) on my ICC ( the center display in the BA ) black paint splashed on it. more but i cant be bothered writing it all down! anyway, after kicking up a huge stink everything was fixed for me that weekend. to put it simply: you just got to fight for it man, it sucks, but thats the way our world works HAHAHA Rob |
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#6 | ||
Life's a Gas
Join Date: Apr 2005
Location: Sydney
Posts: 2,029
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Hey Dimi,
I've had the odd bad experience with Ford dealers, but I don't think they should be blasted on this occasion for two reasons: 1. If, as you imply, the mechanic/apprentice who worked on your car nicked your cover, it isn't the dealer's fault, and 2. They made good the damage at no cost to you. Sure, you were inconvenienced. But do search of these forums for Ford Service problems and you'll come across some real ugly situations that haven't been resolved so easily... |
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#7 | |||
Yeah it's a V8 mate.
Join Date: Aug 2005
Location: Melbourne
Posts: 118
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Quote:
There was no arguing at all with the dealer and they were the first ones to say that they will replace it but these things shouldn't happen in the first place! All they should be doing is servicing the car! ![]() My baby is fine now....till the next service.
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2004 BA FAIRMONT GHIA MKII 5.4 V8 IN SHOCKWAVE. 1 of 125 made 2016 LZ FOCUS TREND SEDAN IN CANDY RED |
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#8 | |||
Yeah it's a V8 mate.
Join Date: Aug 2005
Location: Melbourne
Posts: 118
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Quote:
Dimi
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2004 BA FAIRMONT GHIA MKII 5.4 V8 IN SHOCKWAVE. 1 of 125 made 2016 LZ FOCUS TREND SEDAN IN CANDY RED |
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#9 | ||
Regular Member
Join Date: Apr 2005
Posts: 151
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Good to see that its not just us Holden guys that suffer from bad service. My immaculate and then brand new VX SS was given a nice big dint in the front quarter panel after it returned to me from a service. Absolutely disgraceful.
Unfortunately I only spotted it when I got home. Someone's got to stand up to these pricks and make them suffer...its not enough to fix a damaged panel...the damage should never have happened. Its just not good enough. |
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#10 | ||
PM me if you want
Join Date: Dec 2004
Location: Pk Ranger Modding - QLD 👍
Posts: 7,498
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If the car is serviced else where as in a local mechanic, just make sure they use 100% ford parts, or ford may choose to blame the replacement part for failure of your vehicle if it does break down, and therefore you have no warranty claim.
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Owner of first ever car to retrofit BA SSS - the EA2BA Send me a PM if you want to know anything 2010 Ford Ranger PK High Rider (Auto) - 2011 Ford Fiesta (Auto)
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#11 | |||
Guest
Posts: n/a
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#12 | ||
FF.Com.Au Hardcore
Join Date: Apr 2005
Location: GOsFORD Central Coast NSW
Posts: 1,930
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Yeah its not just the Ford dealers guys, my brother got a new vx? supercharged 6 and when they where serviceing it they backed it into a pole, the whole rear quarter had to be repaired and painted, and you could see the fine scratches thru the paint when finished. Ask around to find a good one
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#13 | ||
SUMP PLUG
Join Date: Aug 2005
Location: Adelaide
Posts: 875
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I took my car into ford only once for a recall to re-tension the steering rack or something like that (AU2). I dropped it off expecting it to cost nothing, so i was surprised when I went to pick it up that they wanted me to pay $6. I know it's not much, but when I asked why, they told me that they noticed a brake light was blown and decided to fix it.
I had noticed the globe the night before and had 2 globes in my centre console (at about $1.20 the pack) ready for that night. I decided to make a big stink just cos I could and told them they should have called me if they wanted to do anything other than the recall. I offered to use my tools in the boot to take out the tail light, remove their globe and replace it with mine. In the end they said not to worry and let me go. Felt good to win back 6 bucks from the man.
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https://www.facebook.com/****boxmartini https://****boxrally2015.everydayher.../martini-rally Ford Courier XLT Crew Cab, 160rwkW+ AUII Forte Family Sedan is now the Race Car!!! |
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#14 | ||
FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Narangba QLD
Posts: 4,338
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the question is..
can i get any mechanic to fix it rather than ford.. for my Harrier waranty!! im VERY close to voiding it as its just more m,oney to throw into their hungry pockets.. and i live 40 mins from the dealership i need to take it to (i live at morayfield.. the dealership is in the valley in brisbane.. my closest dealer is 5 mins away at caboolture!) so can i take it to any mechanic shop that stamps my book.. or do i need to take it to ford.. |
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#15 | ||
FF.Com.Au Hardcore
Join Date: Nov 2005
Location: Airlie Beach
Posts: 539
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Oh yes,and Nova ford are so wonderful,helpful,professional,ignorant,decietful, hopless,couldnt give a damn,incompetent bunch of galahs, that I wouldnt be taking my pushy there to get the tyres checked because they would prob over inflate and say the burst tyre was my fault.Oh,and did I mention thier professional manner?
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Red bull gives you wings? ![]() |
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#16 | |||
Blueprint of Perfection
Join Date: Mar 2005
Location: AT YOUR LOCAL SERVICE STATION
Posts: 1,414
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Quote:
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HIS 426 RWHP / 1100 NM OF TORQUE 393 CLEVELAND AFD 2V CYLINDER HEADS 1974 XB COUPE NO TRACTION AT EASTERN CREEK HERS BOSS 260 03 XR8 SEDAN COLD AIR INTAKE BY PERFORMER SHAKERS FULL X-FORCE QUAD TIPPED EXHAUST SYSTEM |
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#17 | |||
Blueprint of Perfection
Join Date: Mar 2005
Location: AT YOUR LOCAL SERVICE STATION
Posts: 1,414
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Quote:
But.......THAT IS ONLY "NEW CAR WARRANTY" if it is EXTENDED WARRANTY that you have paid for....PLEASE READ YOUR EXTENDED WARRANTY BOOK !!!!!! as alot of extended warranty ( which takes over when your new car warranty runs out) can only be done at the dealership !!!!!! If you take it elsewhere your warranty will be void as soon as the mechanic puts it on the hoist !! But...if you do have extended warranty....read it closely...99.9% of all the ones that ive seen ( ive seen alot ) the paper there written on is worth more than the warranty itself !!! Please if you dont understand what i have just blabberd on about PM me with your question...as i deal with this type of stuff every day at work.
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HIS 426 RWHP / 1100 NM OF TORQUE 393 CLEVELAND AFD 2V CYLINDER HEADS 1974 XB COUPE NO TRACTION AT EASTERN CREEK HERS BOSS 260 03 XR8 SEDAN COLD AIR INTAKE BY PERFORMER SHAKERS FULL X-FORCE QUAD TIPPED EXHAUST SYSTEM |
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#18 | ||
Donating Member
![]() Join Date: Aug 2005
Location: St John's Park NSW
Posts: 1,454
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Maybe you should tell them next time you have Pics of the car? and see if that helps
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#19 | ||
Force Fed Fords
Join Date: Nov 2005
Location: Victoria
Posts: 5,556
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This experience is all too common. I live in Melbourne's Western Suburbs. Can anyne name some good dealers or experiences if they exist or should I start a new thread?
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#20 | |||
Yeah it's a V8 mate.
Join Date: Aug 2005
Location: Melbourne
Posts: 118
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Quote:
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2004 BA FAIRMONT GHIA MKII 5.4 V8 IN SHOCKWAVE. 1 of 125 made 2016 LZ FOCUS TREND SEDAN IN CANDY RED |
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#21 | ||
FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Melb north
Posts: 12,025
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my 2 cents worth , it is not just dalers it happens every were i took my truck to a sparky , on picking the truck up i noticed my jack handle in one of the sparkys hands , whats more he argued with me how did i know it was mine, it had a nick missing out of it which i pointed out to him , then he handed it over the cheeky $$#@,they will no longer get my custom , have to keep your eyes open
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#22 | ||
FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Narangba QLD
Posts: 4,338
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cheers guys
its a used car warranty.. that ford gives free(didnt touch the extended warranty as ..its useless as we all know) im definatly voiding it i think.. only thing im wondering about is the lack of other workshops having the "ford computer" to do diagnostics?? or can most mechanics pull the codes manually? |
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#23 | ||
Solution Was Boost 4?, 6 & 8
Join Date: Dec 2004
Location: Melbourne
Posts: 23,624
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We do see a thread from time to time about poor dealer service, remember how many cars get serviced every day.... so all in all they’re doing a fairly good job.
If your in Melbourne try Strapp Ford for service.... my F6 has its 1st service on Monday took around 90 mins.... they asked me if I would like my car washed…. when I picked it up, it had a wash and vacuum... Most of our sponsor’s workshops can do your servicing and stamp your books. . Most workshops that tune cars have a can scan which can pick up fault codes.
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AUTOTECH TUNED EDELEBROCK CHARGED 2017 GT Mustang Plenty of RWKW |
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#24 | |||
Force Fed Fords
Join Date: Nov 2005
Location: Victoria
Posts: 5,556
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#25 | |||
Blueprint of Perfection
Join Date: Mar 2005
Location: AT YOUR LOCAL SERVICE STATION
Posts: 1,414
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Quote:
The only things that we cant do to the new cars is know when recalls have been done and upload new programs into the computer......but the old saying is....if its running sweet....LEAVE IT ALONE :evil_laug
__________________
HIS 426 RWHP / 1100 NM OF TORQUE 393 CLEVELAND AFD 2V CYLINDER HEADS 1974 XB COUPE NO TRACTION AT EASTERN CREEK HERS BOSS 260 03 XR8 SEDAN COLD AIR INTAKE BY PERFORMER SHAKERS FULL X-FORCE QUAD TIPPED EXHAUST SYSTEM |
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#26 | ||
Starter Motor
Join Date: Dec 2005
Posts: 5
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Had a friend with a then new VT, he had had several warranty concerns already (new engine and tranny) Booked it in for a "handbook service", but was sus on the dealer so he chalked the tyres before he left the car. End of the day he goes to pick up the car, notices that it's still in the same car park. Chalk marks still intact! Goes inside and the service consultant sits him down and starts telling him what they've done to the car and how much it's going to cost him. Then started to get really shirty when the owner says that they've done none of what they said they'd done and were a pack of lying bastards. Apparantly the look on the consultants face was priceless when he was shown the chalk marks! The owner was promised all manner of free servicing in the end after the Service Manager found out!
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#27 | |||
Force Fed Fords
Join Date: Nov 2005
Location: Victoria
Posts: 5,556
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#28 | ||
not here much anymore
Join Date: Dec 2004
Location: Sthn NSW
Posts: 22,918
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another good one is put a dob of paint on any nuts or bolts etc that require undoing in the course of servicing - i.e. your sump plug. great way to catch the buggers out.
whenever the LBT is serviced (never by Ford), I record odo details and mark the tyres if im asking for a rotation. I trust my mechanic but Im just very picky about what's done to my car.
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2024 F150 XLT
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#29 | ||
FF.Com.Au Hardcore
Join Date: Jul 2005
Location: Melbourne
Posts: 6,891
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Picking a good dealer service is like taking a lottery out of a hat. You get the good, the bad and the really ugly. I won't be sending mine a Christmas card that's for sure. In fact I'm switching to a new dealer next year.
After having first hand experience with how the dealer service and FORD (remember they are different) treat their customers on a number of issues I am NEVER EVER going to buy a new Ford EVER again.
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~~~~~~~~~~~~~~ Rides (past and present) Current: 2004 Ford Falcon 5.4L 3v Barra 220, Manual Past: Mitsubishi Sigma (m), Toyota Seca (m), Toyota Seca SX (m), Toyota Vienta V6 (m), Toyota Soarer 4L v8 (a), BA XR8 ute (m), T3 TE50 (m), BMW Z4 (m) AFF motto - If contrary views trigger, please use ignore button. ![]() |
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#30 | |||
Banned
Join Date: Dec 2004
Location: South East Melbourne
Posts: 6,156
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