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#1 | ||
Sling Shot
Join Date: Jun 2009
Location: Canberra
Posts: 444
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Hey everybody!
I'm going into a service with FORD soon, and as I have the whole, entire day off, I was thinking I would hang around and go into the workshop and see exactly what they do. Has anybody ever done this before. If they are going to touch anything on my car, I want to be there, so I know exactly what they do and where all my money is going. I've never done this before, but I'm definitely doing it this time! I'm just kind of sick of hearing all these bad stories of Ford Dealership services and such, so I'm going to see what really happens! Cheers! |
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#2 | |||
FF.Com.Au Hardcore
Join Date: Dec 2004
Posts: 12,077
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#3 | |||
Sling Shot
Join Date: Jun 2009
Location: Canberra
Posts: 444
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I've thought of this. If they don't allow me to see what they have done or do, I will tell them that I will take my business elsewhere. And that's that. |
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#4 | |||
FF.Com.Au Hardcore
Join Date: Dec 2004
Posts: 12,077
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YES IT IS OHS.....unfortunately. If you stand outside the garage in a safe place and can still see what is happening you still can't talk to the mechanic, you must talk to the service manager and if you make a pain of yourself you will get ejected. Now you have asked what the go is so I am telling you what happens at the 10 or so dealerships that I look after. You can either accept it of just stay around. Making a pain of yourself is only going to ensure that your bill will have no freebies or extra work done and get you a nice entry in the computer so your reputation can be shared..... The acronym PITA is not extremely uncommon in service histories...... |
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#5 | ||
Slow Sunday driver
Join Date: Dec 2008
Location: Ohrid, Macedonia
Posts: 544
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Ill tell you now.. You do not want to know what goes on in a dealership.
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#6 | |||
Sling Shot
Join Date: Jun 2009
Location: Canberra
Posts: 444
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#7 | ||
FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 14,654
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It is an OH+S issue because you're not an employee with the appropriate training.
I seriously doubt you'd be allowed into the area on that basis alone, besides the fact that the mechanic wont want someone looking over their shoulder... asking questions, getting in the way, telling him how to do it etc etc...
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335 S/C GT: The new KING of Australian made performance cars.. ![]() |
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#8 | |||
Sling Shot
Join Date: Jun 2009
Location: Canberra
Posts: 444
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Quote:
Then seeya later Ford Service. Only reason I am with ford service is because I have about 30,000 kms left of warranty. But I am willing to sacrifice that for a better service, better price and better customer service. Last edited by XR6Runner; 07-07-2009 at 04:38 PM. |
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#9 | ||
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Join Date: Mar 2006
Location: Brisbane
Posts: 6,197
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What do you hope to see?
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#10 | |||
FF.Com.Au Hardcore
Join Date: Sep 2005
Posts: 1,374
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Why don't you take the car to your personal friend & see how long the friendship lasts with you "sticking your nose in". |
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#11 | |||
FF.Com.Au Hardcore
Join Date: Dec 2004
Posts: 12,077
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#12 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Posts: 22,909
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Because the warranty doesnt run out till its done 100,000 bro!!
LOL... Theres a slight chance he bought one in 2005 when they were running 5 year warrantys the SR we bought my grandma still has warranty till Oct Next year!
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2022 RAM Laramie 5.7 2023.50 Ranger Wildtrak 3.0 V6 Premium Pack 2024 Everest Sport 3.0 V6 Touring Pack 2024.50 Mustang Darkhorse 6M Blue Ember + Appearance pack ETA Jan 25. |
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#13 | ||
Regular Member
Join Date: Jul 2009
Posts: 34
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I just let the mechanics do their thing. If they call up about something major needing to be done, politely asking to go out and have a look and an explanation of what's required has never been knocked back in my case.
I have always found that not being a pest will pay off in the long run if you stick with a mechanic that does a good job. As others have said all the OH&S rules these days make it harder to allow members of the public into workshops. |
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#14 | ||
FF.Com.Au Hardcore
Join Date: Feb 2007
Location: Perth
Posts: 7,100
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No way in hell are they going to let you in, as said OSH and insurance reasons. Thats why they have big signs up "STRICTLY NO ADMITTANCE TO WORK SHOP".
Just smile as you get ripped off, thats all you can do. So take a seat in the waiting lounge, drink as much coffee and eat as many biscuits as you can to try and balance out the bill.
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jaydee351 4DV8 |
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#15 | |||
Sling Shot
Join Date: Jun 2009
Location: Canberra
Posts: 444
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#16 | |||
FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 14,654
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#17 | |||
Sling Shot
Join Date: Jun 2009
Location: Canberra
Posts: 444
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Quote:
Sorry, if you don't understand me, but I am one of those guys that takes photos of my whole car from ever angle, including the engine bay and underside. And if something is not right, I have proof and I then I have a claim. It would be just nice to see how Ford Service do their work. I don't know why some of you are getting worked up, I just want to see what they do! No big deal... Right? |
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#18 | |||
Sling Shot
Join Date: Jun 2009
Location: Canberra
Posts: 444
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The car is only 6 years, so it will run out, obviously at 200,000ks before it hits 10 years. |
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#19 | |||
FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 14,654
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#20 | |||
Sling Shot
Join Date: Jun 2009
Location: Canberra
Posts: 444
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#21 | |||
FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 14,654
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#22 | |||
FF.Com.Au Hardcore
Join Date: Jan 2006
Posts: 957
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#23 | ||
335 - STILL THE BOSS ...
Join Date: Dec 2004
Location: Melb East
Posts: 11,421
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This is a great thread and really enjoying it
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'73 Landau - 10.82 @ 131mph '11 FG GT335 - 12.43 @ 116mph '95 XG ute - 3 minutes, 21.14 @ 64mph 101,436 MEMBERS ......... 101,436 OPINIONS ..... What could possibly go wrong! Clevo Mafia [SIGPIC][/SIGPIC] |
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#24 | |||
Performance Inc.
Join Date: Aug 2008
Location: In a cave
Posts: 2,554
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The workshop I use for dynotuning and mods no problem with coming in to look around take pics etc but you dont make a nuisance of your self. John doesn't mind you watching what he does and my general servicing is done at my brothers workshop and I even get a call if something is booked in that might be worth a look see.
Our local ford dealership if you have an FPV it gets serviced in a six bay tiled w/shop spotlessly clean with a glass wall so you can see your oil being drained and refilled and the car on the hoist unattended for an hour or so and then you can see why they charge $290 for an oil change. ![]()
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#25 | |||
FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 14,654
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Quote:
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#26 | |||
IWCMOGTVM Club Supporter.
Join Date: Nov 2008
Location: Sydney
Posts: 891
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Quote:
Don't like it? Try Ultratune...
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![]() Toys: 2017.5 LZ Focus RS, Magnetic Grey my new pocket rocket ![]() 2008 BF2 RTV Ute 1993 EB2 S-XR8 Sedan, Platinum, manual (now sold) 1975 XB Fairmont GS Sedan, Tropic Gold...or Starlight Blue...not sure yet...(SOLD) |
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#27 | |||
335 - STILL THE BOSS ...
Join Date: Dec 2004
Location: Melb East
Posts: 11,421
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Quote:
![]() A mate is a principle of a FORD dealership ...... I can't even go out the back without having my hand held. It is different for a 'normal' workshop ie: Hallam Perfomance, you can wander in and have a chat and even get your hands dirty ...... | [/url] |
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'73 Landau - 10.82 @ 131mph '11 FG GT335 - 12.43 @ 116mph '95 XG ute - 3 minutes, 21.14 @ 64mph 101,436 MEMBERS ......... 101,436 OPINIONS ..... What could possibly go wrong! Clevo Mafia [SIGPIC][/SIGPIC] |
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#28 | |||
FF.Com.Au Hardcore
Join Date: Dec 2004
Posts: 12,077
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#29 | |||
Member
Join Date: Aug 2006
Posts: 4,940
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Quote:
I've never heard of a 10 year factory warranty from Ford? |
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#30 | ||
64 Deluxe 4 door
![]() Join Date: Jun 2007
Location: Raxacoricofallapatorius
Posts: 10,357
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My biggest P. off is customers who hang around looking over your shoulder. good luck with it
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XM Deluxe FG XR50 BA Pursuit Ute |
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