ISP - Are you happy

Bucknaked · 19-09-2005, 10:27 PM

Yesterday I exceed my monthly limit. I'm with ozemail. So i decided last night to increase my download limit. An extra $10 pre month for an extra 16gb. I figure is pretty reasonable. Anyway, after doing it on line, i get a message to say it's going to take 10 - 15 working days.

: Not as if they have to do anything other than increase my limit. So i ring today, tech support can't do anything, so he puts me to accounts. I get a message to say taht due to excessive call demands, they have turned off the lines to account's. So I'm thinking I have to wait over 2 weeks when surley they can do it over the phone. I get home tonight, check my speed, still at 64k. Go off and get a drink, come back and I notice my speed downloading has gone from 4k to almost 100k. Checked my account, and its been upgrade.

In less than 24 hours, my account was all sorted after being told its gonna take 2 weeks. They were also flat out today. Good to see that some priorties in big business is all about looking after the customer. Good work ozemail.

xurbanx · 20-09-2005, 12:18 AM

Mine gets frequent drop outs from 12-7, sometimes it doesnt even connect.. i paid for a 20gb d/l limit but only got 15gb (but thats ok since i dont d/l alot most months), the speed is ok. 1.5mbps
just dont like the drop outs specially when its night time and im doing an assignment whilst on msn XD

MITCHAY · 20-09-2005, 12:20 AM

Im with Netspace and have only had a few times where the connection dropped. Very happy with them.

Steffo · 20-09-2005, 12:41 AM

Say what you want about Telstra.. can't be happier with my Bigpond 512/128 Unlimited ADSL.

Tornado · 20-09-2005, 12:50 AM

I'm also with Telstra, Unlimited Cable :o)
Have only had a few drop outs over the past year, but have had a few more DNS issues.
All seems to be much better now.

Quasi · 20-09-2005, 09:16 AM

Through Schaelec Internet and am pretty happy. I've been with them since February, and they have no problem with the online radio station. Stuart from there is great to deal with, and goes the extra distance to help out.

Racecraft · 20-09-2005, 09:24 AM

Another happy BigPuddle cable user.. The odd outage but never last for long and I've never had to ring customer service, so that is a good sign.. If only they had a BPay code for the account I'd be happier.

8pAc · 20-09-2005, 07:25 PM

Im with iiNet and i cant complain at all, I would have had less than 1hr downtime in over 18 months. In fact i cant even remember the last time i was down.

It seems Telstra is getting better but customer service is just ty and they are always willing to screw you somehow so I stay far away from them. I hate they way their cable works to.

Sunburst50 · 20-09-2005, 07:38 PM

Overall very happy with Bigpond ADSL . I'm on a 2 year contract and after about 15 months the modem spat the dummy . Telstra sent out a technition and replaced the modem free of charge. I did join to watch the V8 Supercars but that aspect of Bigpond is a little dissapointing.

parawolf · 20-09-2005, 07:56 PM

Quote:

Originally Posted by MITCHAY

Im with Netspace and have only had a few times where the connection dropped. Very happy with them.

I just want to echo this statement... i'm with netspace on a 10GB per month 1.5Mbps ADSL account... it's excellent! Support lines are well qualified and i've only had to call them when the upstream provider is at fault (when relocating to a new house).

The speed is excellent, i've had regular downloads over 150kbytes/sec
and well - everything else is cool, for instance, my line connection is over 10days at the moment, and the only reason it is there is because I reset the modem/router because of a wireless security configuraiton change. Regularly it is up at 20days+. Price is quite good too. Only thing I would want more of would be more web space, and i'd love a static IP with the ability to run my own services.

About the only thing i'd transfer to would be Optus Cable - if I could get get it. and then only for the speed.

20-09-2005, 08:26 PM

I'm with bigpond adsl. 1.5meg, had it for 2 1/2yrs, never dropped once, now if only my power supply company could match that... damn power failures interfer with surfing..

bindi · 20-09-2005, 08:34 PM

I'm with Ozemail, I don't think I've ever had any downtime. Been with them for dialup then broadband... for over 5 years now.

XRated · 20-09-2005, 09:06 PM

SwiftDSL (now People Telecom): $65 per month, 20gb limit 512/256. Always been good, except on two or three occassions in over a year that I've been with them (late at night it wouldn't connect).

AUXRVIII · 20-09-2005, 09:50 PM

iinet ADSL 1.5 mb connection at $49.95 per month 12 gig d/load. Totally reliable tech support always happy to help even if it isn't directly related to my connection.

The MaDDeSTMaN · 20-09-2005, 11:18 PM

Telpacific ADSL here, more then happy with them so far

Donut King · 20-09-2005, 11:32 PM

An ADSL line speed upgrade with your ISP actually depends on telstra to do the upgrade in the exchange, hence the time period being listed of up to 2 weeks - its basically treated as a new connection, unless your ISP operates the DSLAM that you are connected to, in which case they can usually do it straight away via a software change.

A plan change that isn't a speed upgrade and is just an update of quota shouldn't take so long though as it is just a change to your account with that ISP

zetec · 20-09-2005, 11:52 PM

Quote:

Originally Posted by AUXRVIII

iinet ADSL 1.5 mb connection at $49.95 per month 12 gig d/load. Totally reliable tech support always happy to help even if it isn't directly related to my connection.

I second that, utterly brilliant Iinet, couldn't be happier, had a couple of initial teething problems (dropouts linked to work in the area) and ever since has FAR exceeded our expectations, customer service is astounding and the price we pay plus our 1500k connection craps from a very great height upon most others. Combined with great phone and cheap calls it suits us perfectly.

Thornie · 21-09-2005, 01:15 AM

I'm with internode they cater for all my gaming needs if its not hosted with there free content i can put in a support req and its usually up the next day depending on what it is of coarse

bindi · 21-09-2005, 08:12 AM

Quote:

Originally Posted by RaTTuS

I'm with internode

Sounds familiar... is it from Office Space?

:

The Mighty Red · 21-09-2005, 08:40 AM

Bigpond here and yes I am very happy it

**Uncle_Ken** · 21-09-2005, 09:14 AM

Bigpond cable. It's be pretty good here in Sydney. Its a pain when the 'the boy' downloads 15 gig in 7 days and your speed drops back to modem levels. If only I could get a 'firewall' for him (and his sister and younger brother)(oh and me

Uncle_Ken

Pearly · 21-09-2005, 10:10 AM

I'm with TPG and I'm pretty happy with them. Been with them for the better part of 6-7 years now I think.

While their customer service isn't the best, I rarely call it so it's not an issue.
I rarely experience drop outs and when they do happen, they don't last long.
Been with a few other ISPs over the years and TPG are the best I've had by far.

Thornie · 21-09-2005, 05:40 PM

Quote:

Originally Posted by bindi

Sounds familiar... is it from Office Space?

:

sorry you got me there me= lost . is that a movie or tv show ? if it is no
http://intenrode.on.net

Perana · 21-09-2005, 05:43 PM

Been with Ozemail for a number of years... Upgraded to DSL about 18months ago and then upgraded to DSL2 about 5 months ago... Great service and decent plans

21-09-2005, 07:41 PM

Quote:

Originally Posted by Donut King

An ADSL line speed upgrade with your ISP actually depends on telstra to do the upgrade in the exchange, hence the time period being listed of up to 2 weeks - its basically treated as a new connection, unless your ISP operates the DSLAM that you are connected to, in which case they can usually do it straight away via a software change.

A plan change that isn't a speed upgrade and is just an update of quota shouldn't take so long though as it is just a change to your account with that ISP

I think you will find yourself incorrect there.Telstra only supply the exchange link,once that has been done,speed upgrades and download size upgrades are all controlled by the isp with no work needed in the exchange or even any telstra staff.All isp's have the ability to supply the full 1.5mg speed to customers,isp's have the ability to raise or lower the speed depending on the plan chosen by customers

brenx · 21-09-2005, 07:54 PM

I used to be on Bigpond cable till the modem died. Couldn't get it at my new house so I went Iprimus dialup. Now I'm back to Bigpond ADSL 264/64 account (10gb before capping but I've gone as far as 15gb without capping). It occassional drops out when they try and reset your ip. Other than that issues are minimal. Almost a year now and I've probably experiences less than 2 days total time combined. I wouldn't have experienced that amount of time if I'd know all I had to do is reset the modem!

I'm going to try another company later this year. A little more speed and around 15gb for the same $.

Gabbins · 22-09-2005, 01:48 PM

Quote:

Originally Posted by Donut King

An ADSL line speed upgrade with your ISP actually depends on telstra to do the upgrade in the exchange, hence the time period being listed of up to 2 weeks - its basically treated as a new connection, unless your ISP operates the DSLAM that you are connected to, in which case they can usually do it straight away via a software change.

A plan change that isn't a speed upgrade and is just an update of quota shouldn't take so long though as it is just a change to your account with that ISP

Speed changes don't need to be done at the xchange. It's done at the click of a button.
Telstra is just too tight to make simple speed changes a priority

mick.wheelz · 22-09-2005, 06:17 PM

Im with clear networks (two way sat provider) 256/64k, $80/month 5gb download. It has been fairly bad really, it drops out a lot, its sometimes very slow, and when i went over my download limit i was unshaped nearly a month later than i was suppost to be.

**Papa Smurf** · 22-09-2005, 08:22 PM

I am on Optus Cable. Have been using them this time for almost 2 years and I had them from 1999-2002 before that. I have had a few troubles but usually gets fixed up when I talk to someone in charge?

I am on 512/128 but it is only the Upload that is capped. I have had speeds up to and including 1mbs

The account is 12GB a month but There is an EXTRA 24 GB in off peak that is separate to the limit. All in all, a good deal

niko · 22-09-2005, 10:26 PM

BPC bigpond cable, havent had downtime in a very long time, pleased with constantly good speed. have had it around 6years now got it back in 99

on unlimited plan with 10gig cap. havent reached the cap in a while lol