Dealer tactics - Page 9

Rodge · 17-01-2013, 07:39 AM

^^

ShootsWithFilm · 17-01-2013, 10:53 PM

Howdy,

I am going to ask here (instead of starting a new thread), but I am not sure if this is bad dealer tactics or not.

I have been looking at New and demo Territory's of late. When discussing a particular Territory Demo that I was keen on (right colour), the dealer advised me that all the extras on the car (wind deflectors, bonnet protector, dust shield, cargo mat) would be taken off, or I could pay extra for them, up and above the listed price they had on it.

Is this normal? Kind of seems a bit weird to me.

(PS, they were quite obviously trying to sabotage the sale of the demo - they must have new sale targets to meet).

GTPete · 17-01-2013, 11:06 PM

Quote:

Originally Posted by ShootsWithFilm

Howdy,

I am going to ask here (instead of starting a new thread), but I am not sure if this is bad dealer tactics or not.

I have been looking at New and demo Territory's of late. When discussing a particular Territory Demo that I was keen on (right colour), the dealer advised me that all the extras on the car (wind deflectors, bonnet protector, dust shield, cargo mat) would be taken off, or I could pay extra for them, up and above the listed price they had on it.

Is this normal? Kind of seems a bit weird to me.

(PS, they were quite obviously trying to sabotage the sale of the demo - they must have new sale targets to meet).

They may not want to sell it yet, if your not in a hurry you can try and arrange to buy the car after a set amount of demo KM's or time has been clocked up. Leave a deposit now and when the car is ready you inspect it and complete the purchase.

ShootsWithFilm · 17-01-2013, 11:09 PM

Quote:

Originally Posted by GTPete

They may not want to sell it yet, if your not in a hurry you can try and arrange to buy the car after a set amount of demo KM's or time has been clocked up. Leave a deposit now and when the car is ready and you can save a fair amount of retail.

Hah! The thing has over 5000 k's on it. I would have thought that was a lo of K's on it for a Demo (in my opinion).

No, they were quite obvious in the way that they did there sums - they wanted to sell me a new one.

BENT_8 · 18-01-2013, 05:44 PM

Quote:

Originally Posted by ShootsWithFilm

Howdy,

I am going to ask here (instead of starting a new thread), but I am not sure if this is bad dealer tactics or not.

I have been looking at New and demo Territory's of late. When discussing a particular Territory Demo that I was keen on (right colour), the dealer advised me that all the extras on the car (wind deflectors, bonnet protector, dust shield, cargo mat) would be taken off, or I could pay extra for them, up and above the listed price they had on it.

Is this normal? Kind of seems a bit weird to me.

(PS, they were quite obviously trying to sabotage the sale of the demo - they must have new sale targets to meet).

Tell em to get stuffed, if you walked in and your trade-in had numerous accessories they wont give you any extra for it so why should you pay for the extra stuff on their car.
All of that stuff would have come from their parts dept. which would be written off as an expense anyway so they arent losing anything.

ShootsWithFilm · 18-01-2013, 08:03 PM

Quote:

Originally Posted by b0son

Funny that, but a week or two later when there's been no interest in the car, he'll be calling you back to see if you're 'ready to do a deal'.... 'the time to do a deal was when I was there last week... byeee'

Oh yeah - wouldn't suprise me. Tried to do a deal with the same dealer 8 years ago when I bought the AU (which I ended up buying from a different dealer). Had them on the phone at one stage saying the Sales guy was in tears. Actually, I have tried to do a deal with them on 4 occassions over the last 20 years and only once has it come through. Maybe i am the problem, I don't know

Quote:

Originally Posted by Rodge

You're trading up a long way and are financing the vehicle so you're in the drivers seat mate. If you can't get a deal you like just bide you time till something that's feels right to you comes up. No hurry buddy. Jump on www.carsales.com.au and flick 3 or 4 e.mails to different dealers asking for an indicative change-over subject to you inspecting their vehicle and vice-versa.

Good way to find out who's keen to do a good fair and square deal and saves hearing an awful lot of un-necessary "talk"

Don't worry, I have had plenty of interest and have spoken to most of the dealers in Adelaide in the last 24 hours - yes there is talk, it will be interesting to see if this is followed up with action.

Cheers everyone for your responses - at least I don't feel like I am missing the big picture here!

jmac · 18-01-2013, 12:06 AM

Quote:

Originally Posted by ShootsWithFilm

Howdy,

I am going to ask here (instead of starting a new thread), but I am not sure if this is bad dealer tactics or not.

I have been looking at New and demo Territory's of late. When discussing a particular Territory Demo that I was keen on (right colour), the dealer advised me that all the extras on the car (wind deflectors, bonnet protector, dust shield, cargo mat) would be taken off, or I could pay extra for them, up and above the listed price they had on it.

Is this normal? Kind of seems a bit weird to me.

(PS, they were quite obviously trying to sabotage the sale of the demo - they must have new sale targets to meet).

Tell em to EAD. The sale has to work for you. Else just speak to one of his mates that aren't hitting targets lol

Sent from my Transformer Prime TF201 using Tapatalk 2

ShootsWithFilm · 18-01-2013, 09:07 AM

Quote:

Originally Posted by jmac

Tell em to EAD. The sale has to work for you. Else just speak to one of his mates that aren't hitting targets lol

Sent from my Transformer Prime TF201 using Tapatalk 2

OK, you got me on that one....EAD? But yes, I won't be speaking with the dealer anytime soon about any cars. A very weird experience - we basically had a 'Buy the car tonight and we talk prices', even with the new Terri's they had in stock (which non fitted my colour preferences).

Rodge · 18-01-2013, 10:15 AM

Just name your terms and if you want the gear you've described tell em it stays on the vehicle or you'll walk. If a car is presented with options attached at an advertised price it may be a breech of the Fair Trading Act for them to refuse to sell you the vehicle at the advertised price. (Misrepresentation springs readily to mind). Then again as vitually nobody pays the asking price on the window that's probably not all that relevant.
The gear you've mentioned isn't all that expensive.

Imagine how poeple would feel if they walked into a dealer and they said, you have to pay extra for the tow bar that's attached too that vehicle otherwise it comes off, really this is quite absurd isn't it and is small minded pettiness on the dealership's part. I'd flick the dealer principal an e.mail venting your dis-pleasure at such tactics if I were you and ask if he's aware that such tactics are being used at his dealership ?

Other thoughts... really its poor presentation skills, customer should be given the option of the attachments for free in my opinion... I would have thought you should ask yourself if you're dealing with the right dealer, if they're like this before the sale what will they be like when there's problems to be dealt with later ???...my 2 cents

ShootsWithFilm · 18-01-2013, 12:17 PM

Quote:

Originally Posted by Rodge

Just name your terms and if you want the gear you've described tell em it stays on the vehicle or you'll walk. If a car is presented with options attached at an advertised price it may be a breech of the Fair Trading Act for them to refuse to sell you the vehicle at the advertised price. (Misrepresentation springs readily to mind). Then again as vitually nobody pays the asking price on the window that's probably not all that relevant.
The gear you've mentioned isn't all that expensive.

Imagine how poeple would feel if they walked into a dealer and they said, you have to pay extra for the tow bar that's attached too that vehicle otherwise it comes off, really this is quite absurd isn't it and is small minded pettiness on the dealership's part. I'd flick the dealer principal an e.mail venting your dis-pleasure at such tactics if I were you and ask if he's aware that such tactics are being used at his dealership ?

Other thoughts... really its poor presentation skills, customer should be given the option of the attachments for free in my opinion... I would have thought you should ask yourself if you're dealing with the right dealer, if they're like this before the sale what will they be like when there's problems to be dealt with later ???...my 2 cents

Oh, don't worry about that - this particular dealer has already been relegated to the recycle bin. I just got a very bad vibe by the way they dealt with us.

While my trade is not overly great (series 1 AU 170K on the clock), the really low balled it. They then rabbited on about ‘no margins any more’. They were reluctant to talk figures until we were ‘serious’ (I.E, the order pad was open and being filled out) - The price they gave me was the sticker price minus the trade in and when asked if there was any deal room, the response was ‘a couple of hundred’ (we are looking at the current 2012 plate clearance @ the 2.9% finance).

It very much felt like any sale would be done on THEIR terms – so they must be having a good month! The bonus for us is that we have no real pressing need to buy something now – if there is no deal room, no biggy, we just walk away and look again in a month or two. The problem for this particular dealer is that we will be looking at their yard with a bit of trepidation, so they have more than likely lost out on a sale.

b0son · 18-01-2013, 02:50 PM

Quote:

Originally Posted by ShootsWithFilm

It very much felt like any sale would be done on THEIR terms – so they must be having a good month!

Funny that, but a week or two later when there's been no interest in the car, he'll be calling you back to see if you're 'ready to do a deal'.... 'the time to do a deal was when I was there last week... byeee'

Rodge · 18-01-2013, 02:59 PM

Quote:

Originally Posted by ShootsWithFilm

Oh, don't worry about that - this particular dealer has already been relegated to the recycle bin. I just got a very bad vibe by the way they dealt with us.

While my trade is not overly great (series 1 AU 170K on the clock), the really low balled it. They then rabbited on about ‘no margins any more’. They were reluctant to talk figures until we were ‘serious’ (I.E, the order pad was open and being filled out) - The price they gave me was the sticker price minus the trade in and when asked if there was any deal room, the response was ‘a couple of hundred’ (we are looking at the current 2012 plate clearance @ the 2.9% finance).

It very much felt like any sale would be done on THEIR terms – so they must be having a good month! The bonus for us is that we have no real pressing need to buy something now – if there is no deal room, no biggy, we just walk away and look again in a month or two. The problem for this particular dealer is that we will be looking at their yard with a bit of trepidation, so they have more than likely lost out on a sale.

You're trading up a long way and are financing the vehicle so you're in the drivers seat mate. If you can't get a deal you like just bide you time till something that's feels right to you comes up. No hurry buddy. Jump on www.carsales.com.au and flick 3 or 4 e.mails to different dealers asking for an indicative change-over subject to you inspecting their vehicle and vice-versa.

Good way to find out who's keen to do a good fair and square deal and saves hearing an awful lot of un-necessary "talk"

Gadgetman · 19-01-2013, 02:58 PM

I bought a Ralph Lauren Polo last october for $99 dollars from Myer reduced from $120. Comfortable, cotton. Feels great wearing it till I went to Myer's last week and it was $55 bucks for the same shirt during the January sale. Maybe I should start all Myer sales staff are liers, rouges and vegabonds? Yeah that's right they are all deviates.

Rodge · 19-01-2013, 03:10 PM

You do realise that sales on summer clothes start in late January

Yellow_Festiva · 19-01-2013, 07:30 PM

Thought I would add to this thread after doing a bit of car shopping today with a mate. More for a bit of a laugh really (the thread, not the car shopping)....

He is set on an I30 Auto in petrol... may be swayed to a Focus if we find one. He is buying used with average km.

Go to Parramatta rd, start entering a few used car yards / dealers.

Used car yard 1:

Told them what we wanted...

"We have 2 over there" Start walking across. Um, these are both manual mate... and Diesel.

"The diesel is what you want, 4.1l per 100" We explain that it will be a city car, doing mostly short trips of only a few km and question how those conditions suit a diesel engine (I had told my mate petrol would be a better option).. forgetting the fact it's a manual anyway.

"Nah, no problem at all! These are sold all over Europe and all they do is short city trips over there, besides it has a Renault engine (really????). Common rail diesel.. means you can treat it the same as petrol."

We thank him for his time and start to walk out. He calls us back to show us a Civic sedan. We already explained during the I30 chit chat that the hatch is needed to carry large stuff with the seats down......

Ok Car yard number 2:

Told them what we wanted...

"We have 2 over there" Start walking across. Um, ok... now we are getting somewhere! Auto, Petrol etc. However priced a little out of his range.

He suggests Corolla / Swift etc. Corolla was near new and also too expensive, Swift was near new, but the hatch area was way too small.

We thanked him for his time and walked off... Passing an pretty rare Falcon on the way out.

Ok Car yard number 3:

Saw what we wanted and began opening doors and looking around. Actually thought the yard was shut - however the office door still had 'open' on it and we could see some movement behind the tinted glass.

Yard was void other than another bloke dressed in a casual shirt and shorts closing the hatch of another car.

After 5 minutes we are about to leave. Bloke in casual wear approaches us:

"Is there anything I can help you with today?"... right, now we are getting somewhere.

Before we start talking he says:

"I see you're keen on the I30, great car. Hyundai sold over a million of them last year here... most popular small car in Australia, we sell heaps of them."

Ok... I kept my trap shut this time and let him dig a bigger hole.

"Yeah this one has very low km (40k km), was hardly used. Still had factory tyres, means it has had a very easy life"

I'm looking at the car... yup, 3 Hankooks and 1 Dunlop with 90% tread. What did this car do, aquaplane the whole time?

He left us alone to serve some other customers..... During that time I found mis-aligned panels, touch-up paint galore, over-spray etc.

Decided to leave that one alone... So we see a LV Focus Mk1, LX model. Auto, petrol. Hmmm ok, something I'm more familier with. Proceed to inspect.

Salesperson returns and starts his speil:

"This is the top of the line model, Cruise control, Bluetooth, USB input and triptronic padel shift...."

Ok... I couldn't bite my tongue any longer... I said, wow, not bad, to which he replied, yeah, 'top of the line'.

So, I called him to the passenger side and asked him to show me how the Bluetooth and USB work. He sat in the passenger seat and started to fidget.. opening this and that looking for stuff that I know don't bloody exist in this model. Lets just not even bother with the 'paddle shift'....

"Umm it us usually in the centre console" Opens it a few times.. opens the glove box (misses the earphone AUX jack that is staring him in the face).

I interupt, explain to him that a car with bluetooth would generally have it integrated in the radio, with green and red phone buttons or something similar. He then agreed that perhaps this model doesn't have bluetooth.

Poor bugger kept looking for the USB input. Looked into the centre console a 4th time. Then opened the glovebox. Finally saw the round 3.5mm hole and pointed to it.

"There it is, I knew it was here somewhere!, see, USB input"... I say WOW, a round USB socket, never seen those ones before! It was a bit of a joke.. but then:

"Yeah, all the new cars are going to round USB plugs, not like the old ones".

Ok.. we had had enough and thanked him for his time.

The funny thing is there are people who have no clue about cars and will take what these guys say as gospel!

Don't know whats more funny, the BS I heard in general, the unique Falcon yard number 2 had for sale or the car we saw on the way home with the 3 LED encased cameras stuck to the rear of their car!

mara88 · 08-12-2013, 11:17 PM

"Is there anything I can help you with today?"... ri
... So we see a LV Focus Mk1, LX model.

Salesperson returns and starts his speil:

"This is the top of the line model, Cruise control, Bluetooth, USB input and triptronic padel shift...."

Ok... I couldn't bite my tongue any longer... I said, wow, not bad, to which he replied, yeah, 'top of the line'.

So, I called him to the passenger side and asked him to show me how the Bluetooth and USB work. He sat in the passenger seat and started to fidget.. opening this and that looking for stuff that I know don't bloody exist in this model. Lets just not even bother with the 'paddle shift'....

"Umm it us usually in the centre console" Opens it a few times.. opens the glove box (misses the earphone AUX jack that is staring him in the face).

I interupt, explain to him that a car with bluetooth would generally have it integrated in the radio, with green and red phone buttons or something similar. He then agreed that perhaps this model doesn't have bluetooth.

Poor bugger kept looking for the USB input. Looked into the centre console a 4th time. Then opened the glovebox. Finally saw the round 3.5mm hole and pointed to it.

"There it is, I knew it was here somewhere!, see, USB input"... I say WOW, a round USB socket, never seen those ones before! It was a bit of a joke.. but then:

"Yeah, all the new cars are going to round USB plugs......

Had to laugh. Re above post above quoted from Yellow Fiesta. This happened to me a week ago.

Just bought 2010 model which was advertised with bluetooth. "Where is it?" I ask.....managed to get huge discount as a result. Pays to be informed.

mara88 · 08-12-2013, 11:48 PM

No bluetooth on Lv lx ended up saving me $$$ as it was advertised with it.. Dealer was good though. Genuine mistake on their behalf.? Dunno

GREGL · 19-01-2013, 09:39 PM

Shopping trolley paranoia . No mongrels gonna get away with touching the commodore Lol

Rodge · 21-01-2013, 09:24 AM

Yellow Fiesta - Great post, almost as much fun as being there

johnydep · 13-12-2013, 02:28 PM

I put a deposit down on a car several weeks ago. After almost walking out on the dealership, because a different sales guy decided to get in on the act while we waited for the person we had been dealing with, the Manager saved the day and gave me a great deal. Or so I thought.

I was expecting a December model. I even told the guys that I did not want one from another dealership that had been around the black a few times.

I started to get a bit suss when they could not give me a clue of a delivery date after a week. I told them I'm not in a hurry, but don't source from another dealer.

Then on Monday I get a call - "when do you want to pick it up?" Great I said, you did get the factory towbar? "Did you order a towbar?" blah blah.

I asked for the production date - "I'll get back to you".

Today I insisted on the production date and was reluctantly told "July". And that it took them a long time to find. And it has 15 km on the clock "factory testing". I said that that makes it a Clearance Model. No, he reckons "clearance models are be July models. I point out that you're giving me a July model. "Sorry" he says "I mean models before July are Clearance models.

What do I do? Take it or tell them to stick it?

I've stopped payment and said I need to think about this.

**Full Noise** · 13-12-2013, 02:39 PM

Quote:

Originally Posted by johnydep

And it has 15 km on the clock "factory testing". I said that that makes it a Clearance Model. No, he reckons "clearance models are be July models.

You can’t be serious?

You’re worried that because your new car has 15 km on the clock you think that it’s not new?

Why don’t you tell them that you want a new one with 00000.0 on the clock and see what reaction you get.

johnydep · 13-12-2013, 02:58 PM

Quote:

Originally Posted by Full Noise

You can’t be serious?

You’re worried that because your new car has 15 km on the clock you think that it’s not new?

Why don’t you tell them that you want a new one with 00000.0 on the clock and see what reaction you get.

No. I'm worried because I asked for something and they did not deliver, and the manufacturer is advertising "Clearance Sales" on that model. I don't mind buying it but be upfront and tell me "we can offer you a great deal on a Clearance Model".

I could have got that car from the same dealer they did, and for less; I was there the week before. But I was told differently when we discussed the car.

Anchor · 21-01-2013, 09:34 PM

There's some crazy misguided percentages being thrown around in here. At the end of the day, it depends on the bonuses on top of the margin given to us by ford. If there is any.. NFP is 99% of the time, the same bonus amount as ABN. Novated Lease gets nothing from ford. Just our margin and the private bonus if there is one. If anyone has any questions i'm happy to answer. As long as it can't get me in trouble... Lol.

jamies · 09-12-2013, 07:48 AM

It's called pressure selling, general sales manager gives his salesman plenty of pressure about making targets.. If they aren't doing so well, some salesman refer to pushy selling.. Hence the big turnaround of new/used car sales people.
In other words sell cars or you get the sack.. Some dealerships are like revolving doors.

Gadgetman · 10-12-2013, 12:50 PM

There are plenty of dealers out there. Some good, some bad. Simple as that. Problem is the bad ones cause of lack of investment in training and development of staff mean less expenses thus can be more flexible on price due to less overheads. The dealers who spend more on training and hiring better staff need to gross more. But there again customers don't want to pay more so one day when you end up with a whole bunch of dealers that are hopeless, blame yourselves if you think its an issue.

TheSneakiness · 10-12-2013, 01:05 PM

What would you guys do in a situation where you spoke and decided on a vehicle/s and it's taken 2 and a half business days and still have not heard if the deal has been finalised?

Walk?

TheSneakiness · 11-12-2013, 10:56 AM

Quote:

Originally Posted by Rapid_Axe

What would you guys do in a situation where you spoke and decided on a vehicle/s and it's taken 2 and a half business days and still have not heard if the deal has been finalised?

Walk?

Turns out I had to walk anyway... another story for another time.

**MercurySilver** · 10-12-2013, 01:14 PM

ring and tell them they have till the end of the day or you want more money off the cost price Rapid
if they cant do either....id walk

1TUFFUTE · 10-12-2013, 10:12 PM

There's a reason why people like CARSALESMAN, lawyers and polititions are seen as the scum of the world......simply because the majority of them have to be low down scum rip offs to make a dollar.
The majority makes the minority look bad.

jamies · 11-12-2013, 09:32 AM

I bought my Fpv 07 pursuit from Goulburn Ford, I enquired on the Wednesday july last year on carsales. I got a reply within the hour, I spoke to Darren and he told me all about the car and within the next three hours I decided to fly down to Goulburn on Friday from the Goldcoast to have a look and buy if it was what I was after.. I asked all the relevent question's because I was looking at a ute sight unseen that was 1500k's away. He assured me it was immaculate with 53,000k's on the clock and had been baby'd by it previous owners.. I flew down on the Friday to Sydney and then Canberra. I was picked up at the airport by a Goulburn Ford represantative, he drove me to the dealership and the ute was sitting out the front waiting for me to look at.Once I arrived I was met by the managing director, the salesman and a few others.The ute was everything they said and more, they filled it up with fuel paid for all the toll's gave me a sat nav to help me navigate my way home through Sydney. The ute needed new tyres and front pads, they replaced them with new yokohamas all round, They put drilled and slotted DBA gold rotors on the front and new pads.. I cant speak highly enough of this dealership, made buying my ute interstate such a pleasant experience.