My FGX XR8 denied warranty

[DoreSlamR]

I think we should have a candlelight vigil and a minutes silence for your car mate.

Seems to be the in thing at the moment.

[russellw]

We have been asked to post the following brief statement from FoA so we are doing so in the interest of fairness:

While Ford cannot comment on the specifics of Ben’s case, Ford stand behind the performance and durability of the XR8 and have been in contact to resolve the situation.

Regards
Russ

[xisled]

Originally Posted by russellw

We have been asked to post the following brief statement from FoA so we are doing so in the interest of fairness:

While Ford cannot comment on the specifics of Ben’s case, Ford stand behind the performance and durability of the XR8 and have been in contact to resolve the situation.

Regards
Russ

It is good that something is happening with the car, but if this thread was not created, would FoA still want anything to do with the car?

Just makes you think, why did FoA just blow him off to begin with, I am sure what they are doing to the car now could have been done when it first went back.

[vztrt]

Originally Posted by xisled

Just makes you think, why did FoA just blow him off to begin with, I am sure what they are doing to the car now could have been done when it first went back.

Because the car was flagged as tuned. Automatically that voids drive train. He escalated it which has prompted them to look into it.

Really don't see how this is complicated. The complicated thing is why has this PCM flagging a unjistified tune when the OP is saying that he hasn't put one on.

[cs123]

Originally Posted by vztrt

Because the car was flagged as tuned. Automatically that voids drive train. He escalated it which has prompted them to look into it.

Really don't see how this is complicated. The complicated thing is why has this PCM flagging a unjistified tune when the OP is saying that he hasn't put one on.

The disappointing thing for me is the OP insists it has never been fiddled with. When Ford first came back with the original dagnostic and the OP subsequent denial then Ford should have been a bit more proactive with investigating it instead of fobbing him off.

I appreciate that dealers have to handle a number of warranty claims that are caused by abuse but when their first reaction is to deny a claim it isn't cool.

The other concern is that Ford used this place to get intel on the OP to deny his claim. Nothing I read in the OP's car thread indicated any more sort of abuse but because the car attend a test and tune that was enough for them to deny the claim.

[vztrt]

Originally Posted by cs123

The disappointing thing for me is the OP insists it has never been fiddled with. When Ford first came back with the original dagnostic and the OP subsequent denial then Ford should have been a bit more proactive with investigating it instead of fobbing him off.

I appreciate that dealers have to handle a number of warranty claims that are caused by abuse but when their first reaction is to deny a claim it isn't cool.

The other concern is that Ford used this place to get intel on the OP to deny his claim. Nothing I read in the OP's car thread indicated any more sort of abuse but because the car attend a test and tune that was enough for them to deny the claim.

I would say refusing is to get rid of the people trying to pull one over Ford. By escalating it Ford then have gone to see why. Its not like people don't try and scam dealers on warranty when they shouldn't be entitled. If they investigated every time a person denying doing something that they shouldn't then we would be paying much more money for Ford products and services.

Why did the monitoring of the ECU become important from BF. I'd say there were many people doing some shifty stuff with their car and then expect warranty by returning it to stock. When you go aftermarket the shop only give you a 3 month guarantee....not 3 years.

[EASYBOSS]

Originally Posted by russellw

We have been asked to post the following brief statement from FoA so we are doing so in the interest of fairness:

While Ford cannot comment on the specifics of Ben’s case, Ford stand behind the performance and durability of the XR8 and have been in contact to resolve the situation.

Regards
Russ

That's great, but I have to wonder why Ford did not post it here themselves

[devilcv8]

Originally Posted by EASYBOSS

That's great, but I have to wonder why Ford did not post it here themselves

Because then you'd know the identity of the FoA forum spy, and I wouldn't expose myself that easily....

Just kidding.
Oops,

[cheap]

The old bashing Ford chestnut.

Here is a thought, maybe Ford needs to update its warranty policy, so that in future people like me are not accused of bashing Ford, ditch the entire warranty booklet and have something along the lines of...

"The Ford company will use any material if finds available by whatever means, it will use the material however it sees fit and this material maybe used indefinitely to deny you warranty. Anything you do, up to and including nothing, may void you warranty."

[Shonky.]

Originally Posted by russellw

We have been asked to post the following brief statement from FoA so we are doing so in the interest of fairness:

While Ford cannot comment on the specifics of Ben’s case, Ford stand behind the performance and durability of the XR8 and have been in contact to resolve the situation.

Regards
Russ

That's great FoA

We already knew you were watching, but here's an idea -

Maybe instead of searching our community for evidence upon which to deny warranty claims, you could consider using it to address the terrible service and treatment your most loyal customers receive on a regular basis

Here's another one for you

http://www.fordforums.com.au/showthr...81#post5385781

oh, an incidentley, no doubt you have seen my avatar, and noted the drag strip activity as grounds to dismiss even the most obscure warranty claim, rest assured I only made one warranty claim when the car was 3 months old. After this traumatic and frustrating experience I vowed never to take the car back again, so even if it was within warranty, you would be the last to know of it, because my proud Aussie built car deserves far better than your new business policies would allow

[Whitey-AMG]

Originally Posted by Shonky.

That's great FoA

We already knew you were watching, but here's an idea -

Maybe instead of searching our community for evidence upon which to deny warranty claims,

I'm no legal expert but.....
As per the privacy policy on this site :

Information Collection

Fordforums Australia Inc is the sole owner of the information collected on Fordforums.com.au.


Doesn't that imply that Ford or anyone else would need permission from AFF to use that information including evidence against a warranty claim ? Is the privacy policy referring to personal information or "any" information posted on the site by a registered user ?

[GazzF6]

Originally Posted by russellw

We have been asked to post the following brief statement from FoA so we are doing so in the interest of fairness:

While Ford cannot comment on the specifics of Ben’s case, Ford stand behind the performance and durability of the XR8 and have been in contact to resolve the situation.

Regards
Russ

Thanks Russell, very comforting to know you are the voice of the (Ford) AFF, with with a dotted line to FoA, Kempy owes you a beer!

[99AUXR]

Great to see ford taking note here and making comment thanks Russell and thankyou Ford Australia.

Looking more positive now.

However as a side note part of me wonders how much was require or would be required for ford to take another look at it and what made them take a second look. Makes me wonder the amount of people who have just accepted their claims were denied.

[Whitey-AMG]

Originally Posted by 99AUXR

Great to see ford taking note here and making comment thanks Russell and thankyou Ford Australia.

Looking more positive now.

.

Yes it is good to see Ford taking note
Makes you wonder really why it had to play out like this in the 1st place.
If due diligence and "customer 1st" logic was applied - it would have negated much of the negative sentiment on here and given Ford the chance to "refresh" their image and move on this much more quickly and amicably. Why drag people through the mud 1st and then spend time mopping up.

Without Falcon and Territory and FPV - their market demograhic just got that much smaller and harder to maintain. With warranty being such a big marketing advantage for players like Hyundai and Kia - you'd think that other companies playing catch up in the sales figures would be more conscious of how their warranties are presented , managed and honoured. Its becoming more and more a deciding factor for many new car purchasers.

So Kempy - really hope it works out and that your car was indeed not tampered with or tuned - otherwise its gonna make a whole lot of us that supported the argument look really stooooopid.

[Wretched]

I can see the situation from both viewpoints.
From Ford's, their cars are built to a price and within that price a tolerance compromise must be made. These cars are not bulletproof and are not primarily track orientated cars. They're just family cars with some semi go fast parts added for street use.
To cope with track use would require more tolerances built into the cars and that would drive the costs up.

In saying that, Ford (and makes with similar policies) should reconsider their marketing strategy regarding performance figures of their cars and how these are obtained and their policy on customers repeating these. You cannot blame the customer that buys a stock XR8 in the full belief of it being able to handle a few track sessions here and there in full factory guise.

If only I could get my hands on a lovely GT3 RS 4.0.

[FPV GTHO]

They would have a lot more work on their plate if they fully investigated every case like this. How many people that have had their cars tuned and break something try and sneak it past the dealer?

It sucks to be on the other side of it like Kempy is but has there been any other cases similar where you can say Ford should've had a precedent on how to act?

[mik]

Originally Posted by FPV GTHO

They would have a lot more work on their plate if they fully investigated every case like this. How many people that have had their cars tuned and break something try and sneak it past the dealer?

It sucks to be on the other side of it like Kempy is but has there been any other cases similar where you can say Ford should've had a precedent on how to act?

There would be plenty for sure.

[cs123]

Originally Posted by FPV GTHO

They would have a lot more work on their plate if they fully investigated every case like this. How many people that have had their cars tuned and break something try and sneak it past the dealer?

It sucks to be on the other side of it like Kempy is but has there been any other cases similar where you can say Ford should've had a precedent on how to act?

It isn't that Ford should be able to deny warranty but this isn't the first time where people have had warranty claims denied with only verbal notification. For a big ticket item like this the dealer and Ford should be sure of their facts and put it in writing. The reason they don't is that they can held accountable where they have wiggle room but not committing these things to paper.

It wasn't until the OP asked for something officially that he got some action.

[xisled]

Originally Posted by FPV GTHO

They would have a lot more work on their plate if they fully investigated every case like this. How many people that have had their cars tuned and break something try and sneak it past the dealer?

It sucks to be on the other side of it like Kempy is but has there been any other cases similar where you can say Ford should've had a precedent on how to act?

Ford should investigate every case fully before denying a claims. It is not up to OP to make sure that Ford have enough staff to cover the work. He purchased a car, had a warranty claim took it back and was denied a claim when because basically it was not investigated completely.

He spent a large sum of money on a car and basically got told bad luck. How is that fair.

[BIONIC MAN]

Given what I consider the pathetic promotion and advertising Ford \FPV has(nt) done with the entire FG range, turbo 6 included, Ford needs to realise that it's guy's like kempy that are selling these cars for them, on here and other social media, talking up the performance of these things standard, posting photos showing how a few simple mods anyone can do like wheels lowering etc can make the cars look awesome and personalized for each individual. Hell I would not have even realized Ford dumped the 5.4 and made a blown 5 litre if I didn't read about it on here and other non Ford media. Don't remember seeing any TV or even magazine ads showing a blown Ford ute doing circle work... But I remember plenty of the other brand across all media forms.

What I am saying is, sure Ford does not want to open the floodgates with a heap of claims from thrashed, raced street cars, but if something does go wrong that is not a clear cut case like this one... All we want is a bit of common sense and claims to be assessed on a case by case basis, and not just told to go away cause your car has aftermarket wheels or similar stupidity..
This forum is full of guys promoting the brand... And they should be thanked for their loyalty.

There can be a lot of goodwill value spread on here if Ford sometimes does go beyond its obligations in repairing a couple of cars here and there or working something out with the owner.

[Express]

Originally Posted by BIONIC MAN

There can be a lot of goodwill value spread on here if Ford sometimes does go beyond its obligations in repairing a couple of cars here and there or working something out with the owner.

I agree goodwill goes a long way and there have been some good will stories on here over the years and kudos to ford for it.

Human nature and the ease of trial by social media these days means as a whole we can easily forget the good things and without mercy crucify for the bad.

In this case the appearance that Ford has showed some considerable short comings if in fact the denied claim was so easily dismissed without at least an adequate investigation could have been alleviated if the Dealership had played an even bigger role by giving more support to their customer.

The Dealer knows Ford and how it operates and it knows its customer thoughts, it should have taken the initiative and intermediated between the two to help them understand each other’s position.

That simple approach would have saved this thread from opening up.

It doesn’t mean Ford isn’t right and it doesn’t mean the OP isn’t entitled to warranty, it means a more professional approach.

On a personal note I believe the vehicle should have been able to cope with some full throttle runs and the warranty should be honoured.

[chrisandsharon]

Given Ford is reading this thread can you please document I have only ever opened the bonnet of my 2014 F6 to check the fluids, it's never been touched.....bog stock....just in case I give it a boot and something breaks and you go through my posts - Thank you...... I'd be chasing a loan car too

[PepeLePew]

Who said the car had been tuned in the first place? Dealer or was it actually downloaded at FoA? Can the scan tools in the workshop get it wrong? Or are we just misreading that PCM comment?

[PepeLePew]

Cheap, revisit the initial post. The photos were posted up to this forum, and taken from there. Moral number 1 for all, don't post your photos unless you watch to jeopardise future warranty claims.

Interesting that a Ford rep came to the dealer with the photos...who actually read the PCM and using what tool?

[cheap]

^ my bad

[kempy311]

Originally Posted by PepeLePew

Cheap, revisit the initial post. The photos were posted up to this forum, and taken from there. Moral number 1 for all, don't post your photos unless you watch to jeopardise future warranty claims.

Interesting that a Ford rep came to the dealer with the photos...who actually read the PCM and using what tool?

I was told the rep came with the orical machine and that's what reads what flashes it has had etc.

[comagutsa]

what gets me is taking it down the drags is no different to what any of us have done/do on the road .. we all drive our cars ..hope it all turns out all good for kempy

[Fordman1]

Originally Posted by comagutsa

what gets me is taking it down the drags is no different to what any of us have done/do on the road .. we all drive our cars ..hope it all turns out all good for kempy

You drive on public roads differently to me

Or maybe you don't know what really happens dragging your car at a legal drag strip ?

[gcg2503]

Question I raise is this:

Do Ford troll the forums and get intel on which cars are tuned/tracked and mark it as warranty void on their system?

Dealerships are way too busy to run diagnostic on the BCM/PCMs etc

The sequence of events here does not compute....

[Charliewool]

Originally Posted by gcg2503

Question I raise is this:

Do Ford troll the forums and get intel on which cars are tuned/tracked and mark it as warranty void on their system?

Dealerships are way too busy to run diagnostic on the BCM/PCMs etc

The sequence of events here does not compute....

This was happening on the release of the BA, way back on the "old forum".
Lots & lots of warranty claims denied through stuff posted there.
Spooly or Russell would remember...