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19-03-2014, 08:31 PM
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Starter Motor
Join Date: Mar 2007
Location: Melbourne
Posts: 25
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Hi All, Just after some advice as I really don't know much about this sort of thing.
So a mate of mine who is fairly mechanically minded purchased a second hand Nissan(2007 model) from a Nissan dealer a few months ago for $25k+. It came with 3 months warranty. After about 2 months he booked it in to the dealer for some warranty repairs. Dropped it off with a list of problems and the dealer said no probs. One of the items related to leaking auto trans fluid and a transmission related error code he found with an OBD2 scanner. The dealer calls him and says auto is stuffed. This was 5 weeks ago and he is still waiting for the car to be fixed and returned. He is continually calling them and thinks he is getting the run around. 1st week, waiting for warranty department to approve rebuild or new trans. 2nd week has been approved for rebuild. 3rd week, car was dropped off at trans specialist for rebuild. 4th week trans was rebuilt but has some unknown electrical problem 5th week they are still trying to work out electrical problem. I told him I think they are stuffing him around as I cant imagine it taking 5 weeks to fix a auto trans problem but not too sure what he can do. Any suggestions? Where does he stand legally? He has had to hire a rent a bomb to get to work in this time as they had no loan car. |
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19-03-2014, 09:07 PM
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Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
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I think a call to fair trading would be in order. That's well above the time it should take to get a car back on the road.
__________________
___________________________ I've been around the world a couple of times or maybe more....... |
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19-03-2014, 09:15 PM
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Now Fordless
Join Date: Aug 2005
Location: Fremantle, WA
Posts: 3,611
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What it sounds like is the car wasn't diagnosed properly in the first place. They went for a new transmission but it didn't fix it and turned out to be the computer or another electrical item.
Not much you can do if you want it fixed. |
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19-03-2014, 09:54 PM
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Starter Motor
Join Date: Mar 2007
Location: Melbourne
Posts: 25
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I think he just feels like this could go on forever and he needs a car.
He cant really afford to keep hiring a car but doesn't know what to do or say to the dealer? I suggested maybe he needs to get legal advice but he cant really afford it. I will mention he should try fair trading and see what they suggest |
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19-03-2014, 10:09 PM
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BEN
Join Date: Jun 2011
Location: Perth WA
Posts: 4,875
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The joys of warranty not much he can do.
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My Thread. The new whip: 2014 FGX XR8 Auto in victory gold. Mods : BMC air filter, 1500cc injectors, Walbro 485, 58mm kpm snout, kpm intercooler, 35% front and 20% rear tint, pedders supercar coilovers, whiteline sway bars, Phillips HIDs, lenso d1r wheels. 331rwkw. 12.7 sec stock as a rock with a passenger. Now with 620rwhp ready to run the 10 built zf, built tailshaft, corn juice all to come. The old rig: 2008 FG XR8 Auto in dash green with a tonne of mods to make 311rwkw. |
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warranty repair questions
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