Help with Ebay.

xisled · 04-02-2012, 01:41 PM

Just wanting to find out if anyone has been put into this position.

I bought an item from the USA, (some subs). So I clicked buy it now paid the money for the item and paid the $40 postage that it said.

Now I have recieved a message saying that the amount of postage I paid is incorrect and they are asking for $200 more.

Just wondering if they can do this. They are willing to give me a refund, but the reason I bough the item because I saved about $200.

raised by monkeys · 04-02-2012, 01:43 PM

did the freight cost specify to include australia?

p.s. you can file a complaint with Ebay themselves if you arent successful negotiating with the seller i reckon.

Geez Louise · 04-02-2012, 01:44 PM

Couple of things first....Did you pay by paypal? Did the ad state an amount for international postage? Did you pay on invoice or just through the Pay now for item?

If they are willing to give you a refund...just take it! Another item will come up soon enough and at least you will have your money back.

poppa smurf · 04-02-2012, 01:47 PM

sounds like you paid the "local" postage

buried within the sales item terms it should have specified that this was the case, if not they may have a case against them but I highly doubt it

take the refund and buy locally (australia)

Jim Goose · 04-02-2012, 01:48 PM

Always ask for a quote when your buying stuff overseas and never click on the pay now button until the seller has added the actual freight costs and sent you an invoice.

If the price for freight was agreed to prior to buying (or his postage option said AUSTRALIA $40 etc) then you can lodge a complaint.

xisled · 04-02-2012, 01:53 PM

I will post the add up when I get home. Can not access Ebay on this work computer.

The add which I am looking on my phone says
Shipping Service : Standard Int'l shipping
Shipping Cost : US $39.95
To: Australia

I did send the seller and email asking for his best price shipped to My address.
I got a reply back saying that the best price is on the Ebay add and if you wish to buy click the buy it now and pay the cost.

So that is what I did.

Geez Louise · 04-02-2012, 01:57 PM

Do you really want to fight them on it and risk the goods arriving damaged??

You win some...you lose some...It sounds like it is an item you really want, but is it worth the headache?

atec77 · 04-02-2012, 01:59 PM

Quote:

Originally Posted by xisled

Just wanting to find out if anyone has been put into this position.

I bought an item from the USA, (some subs). So I clicked buy it now paid the money for the item and paid the $40 postage that it said.

Now I have recieved a message saying that the amount of postage I paid is incorrect and they are asking for $200 more.

Just wondering if they can do this. They are willing to give me a refund, but the reason I bough the item because I saved about $200.

$40 will be quite possible however if it's a big seller they get agent fees on freight through ebay (so I hear) push for a refund and try again reading the freight carefully
I brought a brake/master assy and they pushed for express being almost $150.00 , got it here flat package for 50.00

Yellow_Festiva · 04-02-2012, 02:14 PM

Quote:

Originally Posted by Geez Louise

Do you really want to fight them on it and risk the goods arriving damaged??

You win some...you lose some...It sounds like it is an item you really want, but is it worth the headache?

I would go with this. Say they send you some dodge speakers out of spite? Will you then need to send them back at your own cost for them to 'inspect and / or repair / replace?'

Take the refund and run. The last time I was in this situation I got my product and had to send it back soon after at much more than their postage... then the months of emails saying where is my replacement / refund...

Something like a sub, I will pay extra for locally. I want to be able to hop in the car and return it if there is a problem then and there. The seller has to then abide by local consumer protection laws.

xisled · 04-02-2012, 02:48 PM

Yer I am going to go with the refund.

Thanks guys.

Jim Goose · 04-02-2012, 03:09 PM

in that case, report him to ebay as well.... as he cant add anything after an agreed cost for handling and freight.

xisled · 04-02-2012, 03:32 PM

If anyone is interested this is the item.

http://www.ebay.com.au/itm/200705102...84.m1497.l2649

Once I get my money back I will report and leave bad feedback.

dave351cid · 04-02-2012, 03:50 PM

there it is in black and white. try and get your money back and then report them. looks dodgy to me.

AU Mont · 04-02-2012, 04:01 PM

try "audiosavings"

http://stores.ebay.com/AUDIOSAVINGS-....c0.m322&_vc=1

i saved a few $$ buying from them, but best of all it took 5 days to get to my door from the U.S after making payment

FG_Frodza · 04-02-2012, 06:00 PM

Yeah I just had a look. Looks like $40 posted to Australia to me too... Dodgy, get your money back mate.

xisled · 04-02-2012, 06:33 PM

Quote:

Originally Posted by AU Mont

try "audiosavings"

http://stores.ebay.com/AUDIOSAVINGS-....c0.m322&_vc=1

i saved a few $$ buying from them, but best of all it took 5 days to get to my door from the U.S after making payment

Hey thanks for this. Great prices.

AU Mont · 04-02-2012, 08:55 PM

Quote:

Originally Posted by xisled

Hey thanks for this. Great prices.

i will add, the prices for those same subs are alot more than what you posted up. I would be VERY skeptical about those ones.

the Audiosavings seller i posted generally works out alot cheaper when you buy a package deal with subs/amps/wiring kit etc, rather than a single sub plus post

and like i mentioned you will get it here faster than aus post could even think about starting the van up lol

gossy · 04-02-2012, 10:37 PM

Check Amazon as well. Very competitive prices and quick delivery too.

Tonz · 05-02-2012, 10:23 AM

I have been buying 1/18 scale metal diecast cars from several sources in USA.
Postage has now gone to average $US45. Bah no more can get cheaper from Germany.

Spudz27 · 05-02-2012, 06:31 PM

$45 postage seems pretty cheap mate. I had a 450gm helicopter and 2kg transmitter posted and it was $40. An RC car for example is $75 and that is from a huge hobby store who probably give discount.

FGII-XR6 · 05-02-2012, 07:42 PM

they can amend postage according to ebays T&C but if they do you have the right to pull out of the sale. accept the refund thats all you'll be entitled to anyhow

Jim Goose · 05-02-2012, 09:16 PM

Quote:

Originally Posted by au3xr6

they can amend postage according to ebays T&C but if they do you have the right to pull out of the sale. accept the refund thats all you'll be entitled to anyhow

No they cant.... the price was fixed at the point of sale.
If the seller had NO postage costs listed then maybe.

Quote:

Sellers may charge reasonable postage and handling fees to cover the costs for mailing, packaging, and handling the items they are selling. eBay will rely on member reports and other resources to determine whether or not a seller’s postage, handling, packaging, and/or insurance charges are excessive, inaccurate, misleading, unreasonable or unnecessary.

eBay may also place limits on the amount of postage and handling that can be charged for flate-rate domestic postage on certain categories of items. For more information about postage and handling charge limits, please see eBay’s FAQ page: http://pages.ebay.com.au/help/postage-caps-faq.html

Sellers must charge only actual postage and actual packaging costs (or less) in order to be in compliance with this policy. Sellers must ensure that the details of their postage costs are accurately described in their listings and that their postage costs are not misleading in any way. Postage and handling fees must not be listed as a percentage of the final sale price. More details are set out below.

Quote:

Violations of this policy may result in a range of actions, including:

Listing cancellation

Limits on account privileges

Account suspension

Forfeit of eBay fees on cancelled listings

Loss of PowerSeller status

You cant adjust it after the sale if you display the postage cost.
Thats like going to servo, seeing the advertised prise of 1.40, filling up and then being told they forgot to change the sign and the new price is $1.50 per litre...

FGII-XR6 · 05-02-2012, 09:40 PM

Quote:

Originally Posted by Jim Goose

No they cant.... the price was fixed at the point of sale.
If the seller had NO postage costs listed then maybe.

You cant adjust it after the sale if you display the postage cost.
Thats like going to servo, seeing the advertised prise of 1.40, filling up and then being told they forgot to change the sign and the new price is $1.50 per litre...

read ebay T&C it clearly states P&H can be altered after sale but the buyer is not obligated to continue with the sale if this happens. you may feel this is unfair but I'm not commenting on fairness I am commenting on fact

Kryton · 05-02-2012, 09:56 PM

Quote:

Originally Posted by Jim Goose

No they cant.... the price was fixed at the point of sale.
If the seller had NO postage costs listed then maybe.

You cant adjust it after the sale if you display the postage cost.
Thats like going to servo, seeing the advertised prise of 1.40, filling up and then being told they forgot to change the sign and the new price is $1.50 per litre...

Those rules are specifically for OVER charging postage, not under charging.