Sparesbox - Seriously?

[Citroënbender]

My order, placed May 13th for estimated delivery early June. I was OK with this because prices were good:

(Screenshot from date of this post on AFF.)

I get the idea of taking a certain number of orders to “bulk up” a wholesale purchase, but have been receiving pretty hollow platitudes the last few weeks.

3rd June:

…I wanted to reach out personally to apologise for the delay in dispatching your order. We are currently experiencing some technical difficulties that are impacting our supply chain and causing some stock availability delays. We are working hard to overcome these delays as quickly as we can.

**At this stage, we predict it will be dispatched from our warehouse on or before the 17/06/2022.**

If we receive an update advising that the delay is longer than predicted above, you will be notified immediately. We will continue with this order unless you let us know you need to cancel in which case we will organise a full refund.

If you have received a tracking number already, please disregard this message as your order is on its way.

_**Please note:**_

_Once your tracking number has been sent, a cancellation will not be available._

We truly appreciate your patience and understanding while we work to resolve the current technical challenges. If you have any questions or concerns, please let us know and we will do all we can to help.

Kind Regards,

Luke
Head of Customer Experience
**Sparesbox**

21st June:

…We are still working to acquire an updated estimate on when your order will be dispatched. We have resolved the majority of the unforeseen issues we encountered implementing our new fulfillment system and our team are working around the clock to dispatch outstanding orders.

Within the next few days, you will hear from us to provide you an update on the status of your order.

Kind regards,

Luke
Head of Customer Experience
**Sparesbox**

23rd June:

…This one is on us.

Here at Sparesbox, we don’t shy away from saying “Hey, we dropped the ball.”.
So, we’ll come right out with it.
We dropped the ball.

Our recent customer delivery delays have let you down and for this, we take full ownership.

We can’t take away the headaches we’ve caused. But we can do everything in our power to uplift our performance and definitively deliver on our promises to you from here.

That’s why we’ve recently invested in state-of-the-art order fulfilment and delivery technology. Technology that will improve every aspect of how we manage the products we sell and how we get them to you.

We have experienced some unforeseen teething issues in introducing the new systems and technology. But we have worked around the clock to pinpoint order fulfilment bottlenecks and have now corrected this fully. That means we are set to deliver enhanced ease and efficiency in our order fulfillment performance.

Please bear with us.
We believe it will be well worth your while.

So, what next?

Over the coming days, we will notify affected customers of our partial or full shipments as we are now getting facilities back to capacity. This process will take us some time to clear. Yet we are committed to making this right and hope that you will stick with us while we do.

If your product is identified as not currently available from a supplier, our customer service team will reach out via email to provide you with the option to either wait until these become available or request an immediate refund.

Words are not a substitute for action. We are taking every action we can to uplift our performance and put right the delivery and fulfilment delays. In the meantime, we’d like to say, once again, how sorry we are for the stress, frustration and lost time we’ve caused you.

Sincerely,

Luke
Head of Customer Experience
**Sparesbox**

13th July:

…Anyone who has placed an order online only for it to be unexpectedly delayed would be disappointed. I hope you can accept my most sincere apologies for any inconvenience caused.

We’ve recently introduced a new order stock management and fulfilment technology in our warehouses that is designed to improve our service but we've hit a few unexpected road bumps. Our crews are currently working around the clock to sort out these issues and get back in full swing as quickly as possible.

**At this stage, we expect the outstanding product/s will arrive and be dispatched from our warehouse on or before 22/07/2022.**

If we receive an update advising that the delay is longer than predicted above, you will be notified immediately. We will continue with this order unless you let us know you need to cancel in which case we will organise a full refund.

If you have any questions or concerns, please let me know and I will do all I can to help.

Kind Regards,

Gwyn
Customer Experience Advocate
**Sparesbox**

Anyone else having similar experiences with the ‘box presently?