Some service departments appear to just not care.

[K93George]

Hi all a bit of a rant incoming.

I recently had a problem with my FG looked at under warranty, it seemed simple enough. I contacted the service department on an update as they hadn't called me to inform me the car had been finished. They completed it in an acceptable time frame, the problem was resolved with no charge and the guys at reception were nice enough.

HOWEVER, my car went in immaculate, not a scratch or smudge to be seen (no exaggeration here, I'm obsessed with maintaining a pristine finish) it came out violated. The entire drivers side of the car covered in grease. You'd think they were marinating the sheet metal in preparation for a BBQ. Not a big deal I figured, nothing some detailer wouldn't fix. Except for the roof... Which seems to double as a coffee stand. It was scuffed pretty bad, WHY? It isn't a stand or a seat for you, your friends or tools to sit on.

So after work when I picked my car up I had to clean it, give the roof a cut and wax to bring my car back to the condition it was in originally. Minor inconvenience..? It's honestly more than that. Little things like calling the customer when the car is complete, and handing the car back in the same condition makes the customer fill like they matter. That the car is cared for. Nope, none of that matters I guess.

I'm not interested in complaining to the dealer and will not name or criticise them because I've not given them the chance to resolve the matter. After all I can and have fixed the paint defects with out an issue but when I find a service department that ACTUALLY cares, they'll have my loyalty for life.

You'd think with all the talk of money being tight and work hard to come by, these service departments / dealers would be trying to get the edge on their competition... and it costs nothing to CARE.