Sinclair Ford Stuff-Ups!

[Wise]

Hey all,

I don't normally go on the interwebs and post about businesses and their stuff ups, but this one has me really ****ed off.

My sister bought a 2nd hand nitro blue fg xr6 from Sinclair Ford in 2012, 29xxxkm on it and an absolutely beautiful car to drive. She got a great special from them on a "tyres for life" capped price service where she would get tyres for the life of the car so long as she took it back to them once every 6 months to have a capped price service done. Cool. Seemed like a great deal.

She's now decided to part ways with it and is in the process of selling it. She has had a few prospective buyers ask for service histories from it and she told them proudly that it had always been serviced at Sinclair Ford over in penrith.

It wasn't until one guy said he had a problem with the paperwork that she was alerted to something. He said she was a fraud for trying to sell him a car with 30xxxkm MORE than what she was advertising it as. She assured him they must have given him a different cars paperwork, but nonetheless she didn't hear from him again.

Another prospective buyer has just asked for the service history and she had it forwarded to her so she could forward it on to him and any others. Paperwork comes in and there's the wrong KM on it. Approx 30xxxkm more than she actually has done.

She calls Sinclair to find out what the go is, the VIN is right and so are the plates, but the km were completely out. Girl from the service department says she has no record of the car ever being serviced there.

Hold on. She's taken it there for scheduled services ever since she bought the thing back in November 2012.

Went over the log books with her tonight, found the original sale docs that say the car was sold on 18th november 2012 with 28xxxkm on it. But the entry in the log book is dated the same date and has it as 31xxxkm. wtf?

Checked further through the book...no stamps to say she was there.

Now my sister may not be what you would refer to as "savvy" in terms of cars or servicing...but she knows where she's been taking it for services. She isn't an idiot.

Her last service papers are at least in her possession with the wrong km on them, so we'll be heading down there tomorrow morning to make a complaint about it. I hope the person we deal with on this crap will go ahead and rectify the situation.

In the meantime, she's going to go back and get her bank records and show what dates she was there and the amounts paid, and by god they had better be able to magically locate what she paid for or theres one hell of a storm coming to them.

How the bloody hell do we even know they've actually done the servicing at all?? She's also paid for brake fluid flush as well, how do we actually know that was done to her car and not some other one!?

I could understand 1 error on 1 occasion from someone who forgot to stamp, or check a number, or something like that...everyone makes mistakes, but she's been there no less than 4 times for services and the log book hasn't been TOUCHED!

I'll keep you updated.

Dave