![]() |
|
Welcome to the Australian Ford Forums forum. You are currently viewing our boards as a guest which gives you limited access to view most discussions and inserts advertising. By joining our free community you will have access to post topics, communicate privately with other members, respond to polls, upload content and access many other special features without post based advertising banners. Registration is simple and absolutely free so please, join our community today! If you have any problems with the registration process or your account login, please contact us. Please Note: All new registrations go through a manual approval queue to keep spammers out. This is checked twice each day so there will be a delay before your registration is activated. |
|
The Pub For General Automotive Related Talk |
![]() |
|
Thread Tools | Display Modes |
|
![]() |
#1 | ||
BEN
Join Date: Jun 2011
Location: Perth WA
Posts: 4,875
|
I thought I would come on here and tell the story of my fgx xr8 which has just under 8000kms on it. I have seen that there was another post on it which was closed but I don't care about it being on a public forum now.
The car was denied warranty on the supercharger based solely on that it had been down the drag strip and this then therefore adds to my character and manor of my driving. Even thou it is unrelated as this was month and months ago. The car itself as no engine mods other then a air filter and no tune. The whole reason it hasn't been tuned yet was to keep the warranty. There was no point hiding it has been down the strip as the ford rep came armed with photos from this forum to the dealership. Apparently it's the ford engineering department that has denied it as it's not a manufacturing fault. Not sure how they can tell that because the dealership looked at it for 15mins. Not to mention it took 2 weeks for them to tell me that. I now have a dead car that sounds like a meat mincer siting at home that no longer has any drive line warranty left because it was driven like a performance car should be. Some may say it's my own fault but I honestly think it's pretty pathetic on fords behalf.
__________________
My Thread. The new whip: 2014 FGX XR8 Auto in victory gold. Mods : BMC air filter, 1500cc injectors, Walbro 485, 58mm kpm snout, kpm intercooler, 35% front and 20% rear tint, pedders supercar coilovers, whiteline sway bars, Phillips HIDs, lenso d1r wheels. 331rwkw. 12.7 sec stock as a rock with a passenger. Now with 620rwhp ready to run the 10 built zf, built tailshaft, corn juice all to come. The old rig: 2008 FG XR8 Auto in dash green with a tonne of mods to make 311rwkw. Last edited by kempy311; 25-04-2015 at 10:40 AM. |
||
![]() |
5 users like this post: |
![]() |
#2 | ||
AWD Assassin
Join Date: Dec 2004
Posts: 8,170
|
It's unfortunate.
Going to a drag strip is a Motorsport event and that type of activity excludes it from the warranty conditions. That's life. What's ironic is that we all like to read about these cars in the magazines and see how they fare on the dyno, at the track and down the 1/4 mile. It helps to sell these cars and FPV and HSV benefit from it. Kind of makes you wonder why they even bother spending 40 mil on engine development and suspension tweeks and bolting on wheel and tyre combos capable of 300klm/h speeds if they are excluding the odd blast down the 1/4 as premise for total engine destruction. They reportedly do hundreds of thousands of test Kim in their reliability and endurance testing, yet 12 seconds seems to kill em....LOL. Anyways , we can bleet all we want and I'm sure many of us on here are bleeding for ya. But at the end of the day, the warranty conditions are clear and it it is what it is. I even questioned the FPV drive day when it was my turn to go as it was stated that Ford FPV may not cover any engine or driveline destruction on the day for that event either. You play , you pay - you pay and you pay some more. Sucks.
__________________
Old RIDE 2006 BFGT Gone but not forgotten New RIDE 2018 AMG Mercedes A45 Angry AWD assassin
|
||
![]() |
![]() |
#3 | ||
FF.Com.Au Hardcore
Join Date: Feb 2007
Posts: 584
|
It sucks doesn't it, or should I say it blows.
All you were doing was confirming ford' own performance statistics..... On a serious note, surely you had number plates removed, vin covered etc to avoid identification of the car. |
||
![]() |
![]() |
#4 | ||
FF.Com.Au Hardcore
Join Date: May 2008
Posts: 538
|
There has to be a way for them not to be able to weasel out of this!! If it was driveline failure then sure, but a faulty SC!! COME ON!!
Even on a drag strip the SC did not experience any additional stress than it was designed for!! They spent millions on getting this engine right even to protect itself if it was working to hard and Kempy didn't change any of those parameters in the way of a tune! Not sure where to from here for you wether your going to fight it or not... good news for you though your on the west side so you have plenty of options to upgrade it. I do hope it does go in the direction you want though!! George |
||
![]() |
![]() |
#5 | ||
FF.Com.Au Hardcore
Join Date: Jun 2005
Posts: 5,193
|
Why does this suprise people? I thought this was common knowledge. Racers use to remove number plates and gaffa tape over all ID numbers at the track as it was common knowledge ford kept records of cars at the track.
Live and learn What is wrong with your car? Edit as for ford track day I thought warranty was only denied if you participated in a timed motorsport event? Is the ford track day timed? |
||
![]() |
![]() |
#6 | ||
FF.Com.Au Hardcore
Join Date: Nov 2009
Posts: 3,876
|
Ford is pathetic, you cannot proudly proclaim how fast and powerful your new supercharged V8 is and then deny someone warranty when someone uses it for what it is intented for.
|
||
![]() |
![]() |
#7 | |||
AWD Assassin
Join Date: Dec 2004
Posts: 8,170
|
Quote:
There are however timed events...lol. The motorkhana and slalom was timed and at the end of the day they gave out certificates for the winner of the day overall. That was waaaay back in 2008 when I did mine anyways.
__________________
Old RIDE 2006 BFGT Gone but not forgotten New RIDE 2018 AMG Mercedes A45 Angry AWD assassin
|
|||
![]() |
This user likes this post: |
![]() |
#8 | ||
bitch lasagne
Join Date: Aug 2012
Location: Sonova Beach
Posts: 15,110
|
So the question begs to be asked, how do Ford know your car was raced at the drag strip?
|
||
![]() |
![]() |
#9 | |||
BEN
Join Date: Jun 2011
Location: Perth WA
Posts: 4,875
|
Quote:
Pictures from this forum
__________________
My Thread. The new whip: 2014 FGX XR8 Auto in victory gold. Mods : BMC air filter, 1500cc injectors, Walbro 485, 58mm kpm snout, kpm intercooler, 35% front and 20% rear tint, pedders supercar coilovers, whiteline sway bars, Phillips HIDs, lenso d1r wheels. 331rwkw. 12.7 sec stock as a rock with a passenger. Now with 620rwhp ready to run the 10 built zf, built tailshaft, corn juice all to come. The old rig: 2008 FG XR8 Auto in dash green with a tonne of mods to make 311rwkw. |
|||
![]() |
![]() |
#10 | ||
FF.Com.Au Hardcore
Join Date: Mar 2011
Location: VIC
Posts: 1,130
|
|
||
![]() |
This user likes this post: |
![]() |
#11 | |||
FF.Com.Au Hardcore
Join Date: Nov 2009
Posts: 3,876
|
Quote:
No more launch media events, no more hosting marketing QandA sessions, no more publishing press releases as stickys. The drag was months ago, and the car was fine after. So when the fault came up they went through months of ford forums posts as an out. Last edited by Brazen; 25-04-2015 at 11:57 AM. |
|||
![]() |
35 users like this post: | 335JET, 78xcgxl, 99AUXR, AD07, BadMax, blownv8au, boss 300, brentnz, cheek, Cheese3, Cobramad, FG50T, Ford Falcon XR6, FordACE, Franco Cozzo, gozzaxr6t, Grechie, Hemihunter, HULK EF, Joe5619, mcnews, Mechan1k, MercurySilver, Mr Hardware, Mulga, OwnTheRoad, sexyxe, Shonky., Struggo, tregs, Venomous1, warpsp33d, XXX747, Yellow_Festiva, zipping |
![]() |
#12 | |||
AWD Assassin
Join Date: Dec 2004
Posts: 8,170
|
Quote:
![]()
__________________
Old RIDE 2006 BFGT Gone but not forgotten New RIDE 2018 AMG Mercedes A45 Angry AWD assassin
|
|||
![]() |
![]() |
#13 | ||
FF.Com.Au Hardcore
Join Date: Mar 2008
Location: Melbourne
Posts: 10,838
|
|
||
![]() |
20 users like this post: |
![]() |
#14 | |||
FF.Com.Au Hardcore
Join Date: Mar 2011
Location: VIC
Posts: 1,130
|
Quote:
Like for example someone could say my car with such and such Rego littered or chucked a cigarette out the window out of jealously etc |
|||
![]() |
![]() |
#15 | |||
bitch lasagne
Join Date: Aug 2012
Location: Sonova Beach
Posts: 15,110
|
Quote:
Then again, Facebook wouldn't exist if it was the case... Kempy, you're not done yet. Take it to another dealer, get some heat onto the Ford CSC (if they have even been involved yet) and get this sorted in your favour. |
|||
![]() |
![]() |
#16 | |||
AWD Assassin
Join Date: Dec 2004
Posts: 8,170
|
Quote:
Circumstantial evidence as well as pics.
__________________
Old RIDE 2006 BFGT Gone but not forgotten New RIDE 2018 AMG Mercedes A45 Angry AWD assassin
|
|||
![]() |
![]() |
#17 | ||||||
FF.Com.Au Hardcore
Join Date: Nov 2009
Posts: 3,876
|
Funny that Ford doesnt want people to use the XR8 at the track.
When from the forum the XR8 Program manager said at the vehicle media launch to a Ford forum invitee: Quote:
or what about what another Ford employee a Ford engineer said about the new XR8: Quote:
So they want buyers to do this on the street?? Or what about how the car has launch control? What for if you cant use it? Quote:
Quote:
Tell them to get stuffed. |
||||||
![]() |
8 users like this post: |
![]() |
#18 | |||
FF.Com.Au Hardcore
Join Date: Sep 2005
Location: Ivory Tower
Posts: 5,414
|
Quote:
__________________
2021 BMW M550i in Black Sapphire Metallic.
11.52 @ 120mph stock |
|||
![]() |
![]() |
#19 | ||
Guest
Join Date: May 2013
Posts: 1,934
|
I would agree. I read every word & watched the clips.
I would advice you, Kempy351, to download a copy of those videos if you havn't already. My only question after watching the clips is directed to forum members Falcon Coupe & Flappist. My question is, how many kilometres had the gold FGX XR8 done when you first jumped in at the beginning of the media launch?... ...'cause you promptly tramped it on the motorkhana course! |
||
![]() |
This user likes this post: |
![]() |
#20 | ||
335 kw of goodness
Join Date: Dec 2004
Location: south of Newcastle
Posts: 6,242
|
I think Kempy311 has a good case. Yes he did drag the car, but as has been said, this in no way can put undue stress on the SC as its running all the time just like the engine. So how would dragging the car have anything to do with the SC?
8000Ks is also a point, you can [under the law], expect a product to perform its intended task for a reasonable period. As this isn't drive line related. In this case 8000Ks in not beyond a reasonable period.. 180,000 then yes you have your moneys worth. I would go on with this. I dont think its unreasonable to expect your car to last more than 8000Ks.. The sticking point would be the drag strip/motorsport issue. But if you can get an engineer to attest to the fact that dragging the car hasn't caused the damage, I think your on solid ground.. Just my opinion...
__________________
CAUTION! STILL Contain's opinion's & fact's that may offend !!! ![]() 2012 GTP 213 black what was I thinking? NOW FOR SALE>> http://www.fordforums.com.au/showthread.php?t=11439680 |
||
![]() |
![]() |
#21 | |||
FF.Com.Au Hardcore
Join Date: Oct 2014
Location: Newcastle
Posts: 1,782
|
Quote:
1. Check the ford warranty, look for the exclusions regarding motorsport, etc, you need a good litigation solicitor who deals with insurance matters/commercial contract matters to interpret the clauses to see if Ford can rely on the motorsport/improper use clauses to wriggle out of their warranty. 2. Your strongest case (assuming the Ford warranty has a motorsport exclusion) would be to pursue the entity you purchased the vehicle from for unfit for purpose under the Australian Competition and Consumer Act, and depending on your state, the state legislation -"sales of goods act' etc, which also implies fit for purpose/merchantable quality into the contract. You need an expert mechanical engineer (not just mechanic) to assess the supercharger, and give an expert opinion to the effect that operating it at a dragstrip x 3 runs given the revs and duration (are within the specs and design parameters of the Eaton- supercharger - lets assume you get this opinion) and if the expert says that it failed due to the bearings/etc and the bearings or whatever were defective, then it was not the use of the vehicle, which the Eaton has been designed for, but simply that the product was not fit for purpose and failed and was not merchantable. You would then sue the person you purchased the vehicle from (by contract) as supplying a vehicle that was not fit for purpose under the Competition Consumer Act/Sales of Goods Act or whatever your State equivalent is, pleading contract and the implied federal and statutory implied warranties. Assuming you get the expert evidence, you would have pretty good prospects of achieving a judgment, but it would not be cheap- ie expert fees, filing fees, legal costs. But, assuming you did not tune it or do other mods and only did 3 runs at a drag, in all the circumstances it is bad form in terms of the dealer you bought the car from/Ford not managing the dealer. They are also trying to shift what is required in an evidentiary sense. You do not have to prove a design fault or manufacturing fault, simply that it was not fit for purpose- and you do this as I detailed above, ie usage that the product was designed to do, failure not caused by modifications taking it out of the design usage parameters, and evidence that it failed - ie due to bearings failing etc- and was not fit for purpose, by expert opinion. That is all that is required for the Court to determine product not fit for purpose. But really, given what you say about no tune/engine mods, the dealer you bought it from should make good given the implied warranties for fit for purpose that will be implied into your purchase contract. If you were revving the engine to 7,300 revs beyond the design parameters of the Eaton, and the excessive revolutions of the engine/super was causative of the failure, then the contracting dealer would be or more solid ground to reject, but if you were revving the engine and keeping the Eaton spinning within the Eaton specs, the dealer should make good. Good luck.
__________________
Ford Rides: Ford Fiesta ST Mk 8 -daily- closest thing to a go kart on road for under 50K FG X XR8 smoke manual - Miami hand built masterpiece by David Winter, BMC Filter, JLT Oil separators, Street Fighter Intercooler Stage 2, crushed ball, running 15% E85 and 85% 98- weekender Last edited by asagaai; 25-04-2015 at 03:51 PM. |
|||
![]() |
![]() |
#22 | ||
Pity the fool
Join Date: Jan 2007
Location: Wait Awhile
Posts: 8,997
|
Not good kempy, not good. Can I ask - how many runs did you do?
__________________
Fords I own or have owned: 1970 XW Falcon GT replica ![]() Proud to buy Australian and support Ford Australia through thick and thin |
||
![]() |
![]() |
#23 | |||
BEN
Join Date: Jun 2011
Location: Perth WA
Posts: 4,875
|
Quote:
Think it was 3 because it was busy night.
__________________
My Thread. The new whip: 2014 FGX XR8 Auto in victory gold. Mods : BMC air filter, 1500cc injectors, Walbro 485, 58mm kpm snout, kpm intercooler, 35% front and 20% rear tint, pedders supercar coilovers, whiteline sway bars, Phillips HIDs, lenso d1r wheels. 331rwkw. 12.7 sec stock as a rock with a passenger. Now with 620rwhp ready to run the 10 built zf, built tailshaft, corn juice all to come. The old rig: 2008 FG XR8 Auto in dash green with a tonne of mods to make 311rwkw. |
|||
![]() |
![]() |
#24 | ||
Regular Member
Join Date: Mar 2008
Posts: 459
|
|
||
![]() |
![]() |
#25 | ||
BEN
Join Date: Jun 2011
Location: Perth WA
Posts: 4,875
|
Can't exactly remember about 2000
__________________
My Thread. The new whip: 2014 FGX XR8 Auto in victory gold. Mods : BMC air filter, 1500cc injectors, Walbro 485, 58mm kpm snout, kpm intercooler, 35% front and 20% rear tint, pedders supercar coilovers, whiteline sway bars, Phillips HIDs, lenso d1r wheels. 331rwkw. 12.7 sec stock as a rock with a passenger. Now with 620rwhp ready to run the 10 built zf, built tailshaft, corn juice all to come. The old rig: 2008 FG XR8 Auto in dash green with a tonne of mods to make 311rwkw. |
||
![]() |
![]() |
#26 | ||
Regular Member
Join Date: Jan 2014
Location: Perth
Posts: 224
|
McInerney? Dogs. They rejected a legitimate warranty claim I had for a broken pedal spring on my XR5. I'd also told them twice the pedal was sitting low and they told me there was no problem (i.e. they didn't even look at it). I had to figure out myself that it was the spring, and then they rejected the warranty claim anyway. Thanks.
I also reported an issue with squeaking seat bushes and the guy comes out and goes 'Recaros... mate these are aftermarket seats'. I just looked at him like 'you dumb c...' Your situation sucks man but this has been the case for a long time. I've even read about people going to kwinana on wednesday nights (and other events) to record regos specifically for the purpose of voiding warranties. Is there not a newish consumer protection clause that allows for claims outside of warranty of guarantee periods based on a consumer getting reasonable use out of a product? Basically you as a consumer have a reasonable expectation that you can accelerate from 0 to 180 (forget the dragstrip bit) without the supercharger breaking (edit: yes, what sbutler said). Not sure it would apply in this case, but don't give up yet. |
||
![]() |
![]() |
#27 | ||
Steve
Join Date: Jun 2007
Location: Sth East Qld
Posts: 1,284
|
Bypass Fraud and go to the supplier of the charger.
__________________
Currently no Fords . 2005 Statesman International 5.7, Mazda 2 and a Hilux. Former Fords: 2010 Ford Escape 2007 BF11 GT, TE50 Series 1 ,AU V8 One Tonner ,EL Falcon Wagon, ED Fairmont , EB Falcon Series 1. Mk 2 Cortina Company Fords : 3 BA Falcons , EB 11 Falcon Wagon , Ford F350 351 V8. |
||
![]() |
![]() |
#28 | ||
Perth WA
![]() Join Date: Mar 2010
Location: WA
Posts: 567
|
Not good news mate.. :
![]() You will either need to take it to a non Ford dealer and find out what has happened, obtain a detailed report, as the onus will be on you to prove that the failure was not in any way related to Drag Racing. Therefore it would need to be something that was out of correct specification from new, and has subsequently deteriorated over time leading to component failure, or remove the SC yourself and pay to have a third party investigate what has happened. ALS. In Canning Vale have a department that that can dismantle, inspect and investigate components for failure analysis, they will then provide a comprehensive report on what has happened and the possible cause. If the report states a possible OEM issue you will have a better chance of a warranty claim. http://www.alsglobal.com/en/Our-Serv...ls-Engineering
__________________
2008 FG F6 310 - Auto 384KW/850Nm(RW) Monsta Torque WA : Prestige Exhaust : AutoFX Paint Protection : Gino's Panel & Paint : AC Automatics : ![]() 2016 Jaguar XE Black Pack R-Sport |
||
![]() |
![]() |
#29 | ||
Guest
Join Date: May 2013
Posts: 1,934
|
These should help
https://www.accc.gov.au/ http://www.ombudsman.gov.au/ http://www.ford.com.au/newvehiclewarranties http://www.ford.com.au/servlet/BlobS...lob&blobkey=id For christ sake, if you read point 1 in the first paragraph of the last link I provided, it clearly states: QUOTE: "Ford warrants to the Owner that it will during the Ford Vehicle Warranty Period, at its option, repair, replace or adjust free of charge at the premises of the Servicing Dealer any Part of the Vehicle which it finds to be defective in factory materials or workmanship under normal use and operation within Australia provided that: (a) the Part has not become defective as a result or consequence of the Owner’s failure: (i) to properly maintain, use or operate the Vehicle in accordance with the recommendations and instructions, and the capacity and operating limitations, specified for the Vehicle by Ford; ". So in laymans terms, Ford brags that their vehicle will do a 1/4 mile on a strip in a certain timeframe, but buying the exact same car & doing a 1/4 mile strip with it voids a warranty....WTF !!! Provided that YOU were the person who purchased the vehicle from the dealer, I would be screaming bloody murder if I were you. & furthermore, if a Ford rep' was at the strip on the day you ran the vehicle, that person should be able to verify you did indeed do EXACTLY what THEY bragged it would do. It's actions like that, from a retailer, that make my blood boil. Now, in my personal opinion, you did everything right. You DID NOT test your vehicle on a public street, you went to a sanctioned event. If I were that ford rep' I would immediately call for your vehicle to be brought in & stripped down to assess exactly what has happened. |
||
![]() |
![]() |
#30 | ||
Guest
Join Date: May 2013
Posts: 1,934
|
Furthermore, at the very least, as per a warranty assessment, Ford should AT A MINIMUM, get the car into a workshop, strip it down & figure out what happened.
|
||
![]() |