[Franco Cozzo]

Buying a new car is like pulling teeth, its a horrible customer experience and its straight out of the 1980s.

You should just be able to go to a service centre which doubles as a small showroom, test drive it then buy it online and it turns up in your driveway, just like any other purchase.

Went into Subaru to look at the new WRX and the salesman just pulled up Subarus website, and I already knew the pricing, because I'd also looked at Subaru's website earlier.

Ended up going with the i30N, which also looked at the price on the website, which is what was paid for it.

The only function the dealership visit was for the test drive, everything else the sales team are just glorified check out people, just like at Coles or Safeway, there's no movement on price available in this market anyway so its much of a muchness.

I could do without the 50km drive to and from the dealership, I don't need the nice red bow on the car or the photo with it either, it should come to me.