The industry is chock full of retards and dodgy ****s who think it's 1985 still - I know because I'm one of them
I'm part of the supply chain for these businesses now and it's not much better, they're all trying to squeeze you over a couple of bucks, paying accounts in cheques etc.
They don't want to use computers they all want to talk on the phone where there's no accountability.
I prefer to deal online and via email as there's records, it protects them from me
The regional guys are worse, the problem with phone conversations is that there's so many people in the communication chain that it ends up Chinese whispers.